Customer Success Manager

<p><strong>About DataCamp</strong></p> <p>DataCamp's mission is to empower everyone with the data and AI skills essential for 21st-century success. By providing practical, engaging learning experiences, DataCamp equips learners and organizations of all sizes to harness the power of data and AI. As a trusted partner to over<strong> 20 million learners</strong> and<strong> 6,000+ companies</strong>, including 80% of the Fortune 1000, DataCamp is leading the charge in addressing the critical data and AI skills shortage.</p> <p><strong>About the Role:</strong></p> <p>You are responsible for increasing data and AI readiness at enterprise organisations through the power of DataCamp.&nbsp; Your role is to understand data and AI upskilling opportunities and gaps in business lines, People and Learning and Development departments, and data and AI functions and to increase data capabilities of all skill levels across the organisation.&nbsp; You will need to call on a skill set that 1) drives retention and growth of DataCamp within the organisation and 2) brings an understanding of the data and AI landscape, vendors, concepts, and strategic application.&nbsp; Success in this role is dependent on your ability to understand the diverse subject matter and features of the DataCamp for Business platform and your ability to coach clients on how to best leverage and tailor these offerings to help them in their data and AI transformation.</p> <p><strong>About you:</strong></p> <p>At DataCamp, we seek individuals who embody our core values of data-driven action, transparency, ownership, and customer focus.&nbsp; We are seeking individuals that thrive in a fast-paced, high-performing sales organisation and are driven by a passion for democratising adoption of data &amp; AI. Your entrepreneurial and collaborative spirit pushes you beyond just meeting/exceeding retention and expansion targets.&nbsp; You aim to understand the strategic imperatives at DataCamp’s clients and strive to be a thought partner in transforming their data &amp; AI readiness. You are a collaborative team player who is equally happy to work internally with sales, product, support, marketing as you are happy to roll up your sleeves and strategize with clients.&nbsp; You subscribe to the belief that people, process, technology, and data are all key ingredients to digitally transforming a business and you are energised by helping our clients up-level their data readiness at scale. If this sounds like you, we encourage you to apply!</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Manage the customer lifecycle from onboarding to renewal for DataCamp’s most strategic, top-tier B2B clients</li> <li>Build proactive success plans and goals with and for the customer to help them meet and e