Customer Support Specialist III, E-commerce - Ventrac

Sponsorship:  

• Applicants must be legally authorized to work in the United States. We are unable to sponsor or take over sponsorship of a school/employment or any other visa, regardless of expiration date, now or in the future.

Who Are We:      

Ventrac, located in Orrville, Ohio, is a division of The Toro Company. Ventrac is a premier innovator of equipment for turf and landscape grounds management, sidewalk snow removal, and specialty grounds care maintenance. Built for performance with quality to last, Ventrac equipment is ideal for golf course turf management, sports fields, collegiate campuses, residential and commercial property maintenance, and public green spaces. #LI-Ventrac 

Your Opportunity:

The E‑commerce Customer Support Specialist oversees the strategy, execution, and optimization of digital commerce channels. This role bridges commercial, operational, and technical functions to grow online revenue, improve customer experience, and ensure seamless integration between ecommerce platforms, marketing, and manufacturing/fulfillment operations.

Work Location: 

• This opportunity is based out of Orrville, Ohio.   The current team works 5-days on campus. Fully remote is not available for this opportunity.

• Typical office environment as it pertains to lighting, temperature, and noise level when in administrative/operations offices.

What Will You Do? Key Responsibilities:  

In order to grow and build a successful career with The Toro Company, you will be responsible for: 

• Develop and execute the company’s ecommerce platform aligned with sales, marketing, and manufacturing goals.

• Identify new online growth opportunities, marketplace expansion, customer segments, and digital sales channels.

• Lead cross-functional initiatives, ensuring alignment across IT, marketing, product management, supply chain, and customer service.

• Manage ecommerce platforms and collaborate with developers or external agencies on enhancements and merchandising.

• Resolve phone & email inquiries relating to parts specifications and product availability, process returns/exchanges; perform invoicing.

• Assist customers with technical support, credit card issues, and checkout friction.

• Serve as a backup to the order services team.

• Facilitate digital pricing strategies in collaboration with sales and finance teams.

• Partner with manufacturing, logistics, and warehouse teams to ensure inventory accuracy, lead times, and operational readiness for ecommerce orders.

• Help develop e-commerce-friendly fulfillment processes, packaging standards, and service level expectations.

• Monitor order accuracy, on-time delivery, and customer satisfaction metrics.

What Do You Need?  

To be considered for this role, an individual should meet the following minimal requirements: 

• HS Diploma or GED equivalent required.

• 5-7 years experience in ecommerce management, program management, or digital operations in manufacturing.

• Successfully demonstrate strong written and verbal communication skills, including phone communication skills.

• Professional interpersonal skills utilizing patience and empathy while assisting customers with inquiries and technical assistance.

• Exhibit initiative and be a team player who supports company objectives and culture.

• Ability to read, understand and interpret mechanical and operational information effectively.

• Self-motivated individual who understands the importance of creating and maintaining a positive, memorable customer experience.

• Knowledgeable with Microsoft Suite, CRM, and Internet.

Preferred:   

• Bachelor’s degree in Business, Marketing, Supply Chain

• Strong understanding of ecommerce platforms, data integration, and online merchandising.

• Advanced product knowledge with tractor equipment, accessories, and components.<