Customer Support Specialist

Teamworks, the Operating System for Sports™, powers more than 6,500 sports organizations worldwide, including collegiate athletic departments and teams across all major professional leagues. With 400 exceptional employees located in ten different countries, Teamworks’ software solutions drive the operations of the most recognizable sports properties in the world.

We are looking for a cooperative, responsive, and detail-oriented Customer Support Specialist to make an exceptional impact on customer satisfaction by solving time-sensitive, business-critical challenges.

This role is an excellent opportunity for the right candidate to help pioneer the next frontier in sports and contribute to the continued rapid scaling of the fastest-growing company in sports tech.

Responsibilities:

• Become deeply knowledgeable about the Teamworks financial product suite and the technologies used to troubleshoot and prioritize issues.
• Understand customers’ challenges and needs in order to troubleshoot and solve complex problems in a prompt and friendly manner.
• Manage a queue of cases, prioritizing issues based on severity and customer impact.
• Fulfill technical requests (e.g. form conversions, ticket submission, data uploads, account configuration, etc.).
• Handle sensitive information and enforce data security measures to protect all information.
• Coordinate with internal stakeholders to ensure products are improving and customer needs are being met.
• Answer simple and complex financial transaction questions accurately and efficiently.
• Analyze merchants' payments-related issues, assist with disputes, and provide sustainable solutions.
• Provide information to the development team so they can create back-end tools to improve the Teamworks suite of products.
• Understand and explain the complete transaction cycle to both internal and external stakeholders.
• Provide extraordinary service to both internal and external customers.

Required Qualifications

• Bachelor’s degree.
• 2 years of experience in a customer-facing role.
• Ability and willingness to provide coverage on evenings and weekends.

Preferred Qualifications:

• Experience in the athletics industry.
• Experience with Paypal, Stripe, or other payment processors.
• History of working with athletic camp payments or university/college payments.
• Experience working for a payments-based company, i.e. credit card processing, e-wallet, digital goods, banking, or other payments-related businesses.

Desired Traits:

• Able to analyze and solve problems with urgency and to completion.
• Friendly and responsive to others’ needs and concerns; relationship-focused with a “how can I help you” attitude.
• Able to work accurately within established guidelines; relishes handling multiple details quickly, correctly, and efficiently.
• Excellent verbal and written communication skills.
• Aligned with our core values: honesty, humility, hard work, commitment, innovation, and exceptionalism.

What we offer:

• A role in shaping the future of sports, and a career that grows as the company grows.
• An exceptional culture of high achievement and teamwork.
• Supportive and humble colleagues who are some of the top problem solvers and innovators in the game.
• Financial security through competitive compensation and incentives.
• A comprehensive benefits plan, including medical, dental, vision, disability, life insurance, and a 401K with match.
• Unlimited paid time off.
• Company equity.  
• 100% remote work. 

Founded in 2006, Teamworks started out as a messaging platform supporting collegiate football teams. Since then, we have raised three institutional rounds of funding totaling over $50M, and our B2B SaaS product offerings have grown to solve complex operational workflows involving communications, scheduling, data collection, rules compliance, and other issues specific to elite athletics. In addition to providing the