Employment Type:

Full time

Shift:

Day Shift

Description:

Serves as a highly skilled individual responsible for the supervision of the day-to-day access hospital site operations that include admissions, bed assignments, all points of registration, financial clearance, order entry, patient check-in processes and patient payments. Responsible to monitor daily operations to ensure adherence to documented administrative and departmental policies and procedures, prompt and courteous customer service and priorities to achieve optimal productivity, accountability and efficiency.

As a mission-driven innovative health organization, we will become the national leader in improving the health of our communities and each person we serve. By demonstrating reverence, commitment to those who are poor, justice, stewardship, and integrity, our organization will continue to provide better health, better care, at lower costs.

FUNCTIONAL AREA

Position is responsible for but not limited to the management and oversight of the following functions:

• All Points of Registration at the Hospital
• Admissions
• Bed Desk /Patient Placement

• Insurance Verification
• Financial Clearance
• Financial Counseling
• Point of service cash collections and reconciliation

ESSENTIAL FUNCTIONS

Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.

Maintains and demonstrates knowledge to successfully supervise each functional area of the hospital including but not limited to all outpatient registration points, emergency room registration, admissions, bed assignment and financial counseling.

Monitors the patient tracking system, registration reports and financial clearance activities to ensure patients are registered within key performance standards.

Supervises colleagues to ensure excellent professional customer service is provided to patients, providers, coworkers, and the community.

Monitors all financial clearance activity ensuring all accounts are verified at time of service and meet medical necessity requirements.

Monitors pricing estimates and provide staff education when needed.

Ensures adequate controls are maintained over cash collections and that payments are properly handled in accordance with hospital policy.

Coordinates investigation and appropriate resolution of problems from patient/family or staff complaints in an efficient manner. Resolves patient questions regarding payment requirements/charges referred by the registrars.

Ensures monies collected time of service are accurately recorded and promptly forwarded to the Cashier’s Office.

Coordinates work schedules of staff, including leave time, to ensure adequate departmental coverage. Adjusts daily schedule as required to perform urgent assignments, peaks in workload   that will maximize patient satisfaction and minimize delays. 

Gathers statistics, completes reports and performs other duties as scheduled or requested by Manager.

Reviews and approves colleagues time sheets and time off requests.

Assists with orientation of new personnel. Ensures training of new colleagues is completed.

Educates and communicates new policies and procedures to registrars and identifies on-going continuing education needs of colleagues.

Serves as a recognized liaison and resource to our clinical units, physicians, and their offices and fosters good interdepartmental relations.

Supervises staff including coaching, motivating, training, interviewing, hiring, and taking corrective actions based on performance management principals.

Understands and is well versed in downtime and disaster policies and procedures and ensures colleagues are prepared in respective policies and procedures.

Provides operational guidance and support to assigned team, disseminates policy/procedure updates, supports coverage of other departmental divisions as required.

Serves as a technical advisor and resource to team and leadership.

Achieves pre-determined productivity standards and quality scores through periodic performance reviews. Additional metrics beyond quality and productivity may also be used to determine satisfactory performance and assist in progressing individuals through the position career ladder.

Must possess the ability to comply with Trinity Health policies and procedures.  Must be comfortable operating in a collaborative, shared leadership environment.

Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ab