Senior Manager, Regulatory Promotional Operations

Company Description

Position:  Senior Manager, Regulatory Promotional Operations    

Razorfish Health, a Publicis Health agency 

About Razorfish Health 

What ignites when the highest levels of science, creativity and technology collide? This is what Razorfish Health lives for discovering, every single day. We call it exponential potential. Through a transformative blend of science, tech and creativity, we exponentially expand what a health and wellness brand can achieve in the marketplace. 

We are full service to the core, home-grown from the very deepest roots of digital. Located in New York, Philadelphia and Chicago, Razorfish Health is part of the largest healthcare communications group in the world, Publicis Health. We serve a broad base of clients in  pharma/biotech as well as CPG/OTC manufacturers, healthcare retailers and major health systems and hospitals.  

In a sea of same, we swim differently. Our people are unique. Our perspectives are unique.  

Find out why our employees are proud to say #IAmARazorfish. 

Web: http://www.razorfishhealth.com | Facebook: https://www.facebook.com/razorfishhealth 

Twitter: https://twitter.com/RazorfishHealth 

Job Description

 Overall Summary 

The Regulatory Promotional Operations (Promo Ops) team at Razorfish Health (RFH) is seeking an experienced, meticulously organized, and process champion in the role of Senior Manager, Regulatory Promotional Operation.  

The Senior Manager, Regulatory Promotional Operations is responsible for managing a team of Associates, Senior Associates, and Managers to ensure marketing materials for a client (or group of clients) follow the protocol established by our pharmaceutical company clients for regulatory review. The Senior Manager plays a key role in establishing procedures for internal teams and advising on specific projects to aid smooth and fast review by clients. The Senior Manager is responsible for identifying and solving potential issues across their account(s). 

Additionally, the Senior Manager, Regulatory Review must traffic, manage and assign all work flowing through their assigned brand(s) to ensure the team is able to meet all deadlines. 

The right candidate should have pharmaceutical or marketing experience and be familiar with promotional review procedures that include consumer- and HCP-targeted communications in both digital and print formats. A candidate must be adaptive to innovative thinking, flexible, a leader of people, and must thrive in a deadline-driven and quality-focused environment.  

 Responsibilities and Capabilities  

• Manage multiple direct reports at the Associate, Senior Associate, and Manager level including responsibility for interviewing, hiring, onboarding, training, and career development 

• Provide estimates for SOW development 

• Work with the Director, Regulatory Review in the development of departmental SOPs 

• Oversee work of reporting employees on a daily basis, providing advice on projects, and helping to address problems as they arise 

• Coordinate work among reporting staff to manage workflow and ensure appropriate coverage for all client needs including vacation coverage 

• Ensure alignment on all deadlines and deliverables with Account and Project Management capabilities  

• Determine the time and effort required to complete each submission 

• Establish a timeline and assign responsibility to the appropriate team members for the delivery of the components of the submission 

• Create and/or oversee the creation of the components and ensure they conform to client and Razorfish Health guidelines 

• Maintain a comprehensive, accurate dashboard of all current and upcoming submissions including the stage of review, job codes, and deadlines 

• Establish and manage role as a primary point of contact with client MLR liaison 

• Follow up with client liaison in a timely manner to ensure the submission is received on time and meets 100% of client expectations and specifications 

• Demonstrates mastery of each client’s MLR submission process, including proficiency with the Client’s internal tools/systems for uploading and routing projects for review  

• Documents each client’s MLR submission process and requirements for a brand and develops guidelines and templates  

• Create, update, and disseminate to the rest of the department procedure(s) specific to the clients