Sr Director, Retention Programs, Operations and Strategic Projects

About the role:

The Global Retention Programs team are experts in ensuring that Gartner’s largest clients retain and grow their business with the company.  The team acts as internal consultants to Sales and Service leaders, and also plays a critical role in providing Gartner’s Operating Committee with regular recommendations, insights and opportunities to shape the company’s retention and growth strategy.

What you will do:

• Lead cross-functionally to improve retention and growth within Gartner’s largest, most strategic accounts

• Develop operational processes to standardize and simplify procedures within 80+ person team, innovating, automating and leveraging AI where possible

• Lead strategic projects and initiatives, with insights to the Operating Committee

• Influence senior leaders within Gartner, with regular interactions across Sales / Service / Research and Product GVPs

• Challenge team to innovate client-facing processes, deliverables, and advise on successful strategies to influence account team’s actions and success rate with clients

• Enable direct reports to drive enterprise-wide insights and workstreams at OC-level

• Coach team of increasing size/global remit on best practices related to standardization/scaling  

What you will need:

• Bachelor’s required, MBA or master’s degree preferred.

• 10+ years relevant business experience including successfully leading strategic transformation initiatives, plus:

• 4+ Management Consulting experience in a leading global firm

• 4+Business Transformation experience working with senior executives

• Strong leadership experience.  Consultative and influence skills at executive level.

• Knowledge and experience in working with senior-level Consultants and Executives

• Able to navigate complex organizations; demonstrated ability to achieve results through influence in a cross functional, matrixed team environment

• Strategic thinking with the ability and experience to develop, implement and document strategies and execution plans for long term initiatives

• Must be highly motivated, goal and results oriented, demonstrates a bias for action and disciplined execution.

• Demonstrated ability to think creatively; anticipate problems and opportunities; develop and implement vision

• Effective change agent, can lead change, think out of the box, & make new ideas happen. Ability to communicate vision and strategy

• Demonstrated ability to develop and foster strong cross-functional relationships

• High energy individual with superior verbal & written communication & presentation skills; ability to communicate at executive levels inside and outside the company

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Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a