Customer Experience Content Writer (m/f/d)

<p>tado° is the European market leader in developing and selling smart products and services to control your climate at home. We are internationally recognized for our unmatched compatibility, our award-winning elegant design, and for being truly open with major smart home platforms. Over 200 employees contribute every day to the success of our company, share their ideas, and are part of a dynamic and highly professional value chain. We want to make a difference, challenge our business every day and find new colleagues who are just as passionate about our products as we are!</p><p>We're looking for a <strong>Customer Experience Content Writer (m/f/d)</strong> for the production, management and maintenance of our customer-facing content. You’ll be part of our highly diverse Customer Experience (CX) team and will ensure that our content offers a seamless, convenient and empowering experience for all our customers. </p><p><strong>Your daily tasks will involve:</strong></p><ul> <li>Researching, writing and editing customer-facing support content such as Help Center articles, saved replies, and internal training material in English (German is a plus)</li> <li>Working with different stakeholders such as technical teams, product managers and customer support agents to understand product and documentation needs</li> <li>Analysing tado° customer’s behaviour and needs to identify content gaps and opportunities</li> <li>Maintaining and enhancing existing technical content </li> <li>Planning and delivering feedback and training about customer-oriented writing to our writers and customer support agents</li> <li>Contributions to team strategic and operational planning</li> </ul><p><strong>Requirements</strong></p><ul> <li>Tertiary qualification in English/communication/linguisticsor similar or 2 years+ experience in content writing, particularly in a technical field</li> <li>Writing, editing and proofreading skills in English (German &amp;/or other European languages is a plus)</li> <li>Ability to understand and simplify complex technical information</li> <li>Team working skills with a user-focused approach to content</li> <li>Problem-solving skills, ability to prioritise tasks and work autonomously</li> <li>Strong attention to detail and the ability to work flexibly, under pressure is essential.</li> </ul><p><strong>Benefits</strong></p><ul> <li>Enjoy a remote-friendly environment and flexible working from home options across Germany.</li> <li>Weekly free lunch at the office, a bright &amp; modern working space only 10 mins from Munich Central Station</li> <li>Benefit from our annual Learning &amp; Development budget for your professional and personal development.</li> <li>Grow individually by learning from your highly-skilled and dedicated colleagues through an open, appreciative feedback culture and regular peer-to-peer training.</li> <li>Take advantage of company-wide events and regular “Beer O’clock” - parties as well as various sport events organized throughout the year.</li> <li>For your fitness and work-life balance, we support discounted access to gyms and courses through “EGYM Wellpass”.</li> <li>Benefit from corporate discounts.</li> <li>We also offer you 30 days of vacation, subsidized German language courses, and a contribution to the company pension scheme.</li> </ul>