Specialist, Payment & Risk Operations

<div class="content-intro"><h4><strong>Who we are </strong></h4> <p>We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 7 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.</p> <p> </p> <p>Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!</p> <p> </p></div><p><strong>Your mission</strong></p> <p>As a Payment & Risk Operations Specialist at Bitpanda, your mission is to conduct pre-execution transaction monitoring to prevent exposure to financial crime and system abuse, applying first-principles reasoning to assess unusual activity by using evidence and data to balance risk and impact in a way that serves both the company and the user.</p> <p> </p> <p><strong>What you’ll do</strong></p> <ul> <li>Assess suspicious activity in fiat and crypto transactions; determine and take ownership of appropriate mitigation strategies.</li> <li>Analyse blockchain data to inform risk decisions with actionable insights.</li> <li>Provide direct customer support via email and live chat, ensuring clear and professional communication.</li> <li>Collaborate with internal teams on escalated cases, ensuring SLA adherence and contributing to operational improvements.</li> <li>Support senior team members by compiling insights on emerging fraud trends and assisting with relevant reporting.</li> </ul> <p> </p> <p> </p> <p><strong>Who you are</strong></p> <ul> <li>Demonstrate a strong commitment to fraud prevention through proactive, impact-driven intervention methods.</li> <li>Apply practical, well-reasoned problem-solving grounded in data and logic, with a focus on efficiency and meaningful outcomes.</li> <li>Communicate effectively, operate with sound j