District Director of Operations (West)

Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!

We are looking to add a Colorado based District Director to our team to oversee Pet Care centers in our Western Region!

LOCATION: Remote position, but applicants must reside in Colorado

REPORTS TO: Area Vice President 

PAY: $80,000 - $95,000 salary + Quarterly bonus Opportunities

CORE RESPONSIBILITES: 

• Lives and models the mission, vision, culture, and policies of Destination Pet within yourself and your team. 
• Ensures that all centers provide top quality care for our guests, including the delivery of exceptional customer service that focuses on integrated, personalized, and connected care with efficient and productive teams. 
• Conducts a minimum monthly center/practice visits or more often as needed to determine overall success. 
• Continually monitor the day-to-day operations and strategic initiatives that drive revenue within the assigned District. 
• Partner with Center Leadership to manage scheduling to ensure center leaders provide effective staff scheduling to meet the needs of clients, pets, staff, and business needs. 
• Partner with Recruiting on hiring, retention, support, and compensation.  
• Analyzes and utilizes financial reports and statistics from each location, such as profit & loss statements and other Key Performance Indicators with District’s management team. Celebrating achievements and identifying revenue growth opportunities.
• Analyzes and delivers the results of the operational processes that directly impact the success of their assigned practices or centers. 
• Ensures completion of district quarterly inventory.  
• Properly reinforces all Destination Pet’s training, safety, service programs. 
• Ensure center compliance with federal and local labor laws: DEA, EEOC, ADA, Fair Labor Practices, radiation safety, OSHA, HAZMAT, etc.
• Conducts a weekly call with the district leadership to discuss performance and strategic initiatives. 
• Implement a one-on-one cadence for individual growth plans and management development opportunities.
• Partners with center and practice management team to identify and execute additional revenue driving initiatives. 
• In partnership with the Center/Practice Management Staff, inspects building and properties and recommends/reports facility repairs and improvements to maintain a safe environment. 
• In partnership with center/practice management and safety leadership to monitor and assist with all safety, emergency, and crisis situations. 
• Resolve all customer and staff complaints not resolved at a center level. 
• Interacts with and treats customers, guests, visitors, and team members in a professional, courteous manner.
• Assume operational oversight, maintaining impeccable facility standards, cleanliness, and operational efficiency.
• Cultivate a pervasive culture of safety, instilling a mindset of vigilance and care among all team members. 
• Embrace and execute any additional responsibilities as needed by the organization's evolving needs. 

REQUIREMENTS: 

Expertise & Experience: 

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