Senior EHR System Administrator, Epic Support

Job Posting Title:

Senior EHR System Administrator, Epic Support

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Hiring Department:

Dell Medical School

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Exempt

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue

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Location:

AUSTIN, TX

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Job Details:

General Notes

The Office of Information Technology at the Dell Medical School is looking for a Senior EHR System Administrator, Epic Support.

The Senior EHR System Administrator at University of Texas Dell Medical School is responsible for managing and optimizing enterprise-level IT systems with an emphasis on healthcare technology, including Epic systems. This role ensures the operational excellence, security, and scalability of IT infrastructure while providing strategic advice to IT leadership. Candidates must possess advanced technical expertise, particularly in managing Epic environments and other healthcare IT platforms. 

The Senior EHR System Administrator performs system planning, configuration, deployment, and lifecycle management. This includes specifications for new IT solutions, integration of systems, and ensuring alignment with organizational goals. At University of Texas Dell Medical School, this position plays a critical role in supporting the mission of advancing health innovation and care delivery. 

Purpose

The Senior EHR System Administrator at University of Texas Dell Medical School ensures the stability and performance of IT systems by configuring, monitoring, and troubleshooting servers, storage, networks, and healthcare applications. This role is pivotal in supporting Epic system implementation, upgrades, and optimization, contributing directly to the school's cutting-edge healthcare delivery and academic initiatives. Collaboration with clinical and administrative teams is essential to align IT systems with University of Texas Dell Medical School's mission to improve healthcare outcomes and operational efficiency. 

Responsibilities

Epic Systems Support: 

• Deploy and maintain Epic IT endpoint environments, including updates, performance tuning, and optimization.

• Monitor performance metrics and resolve issues within Epic and integrated systems.

• Collaborate with clinical and administrative teams to align Epic functionality with organizational workflows. 

Systems Administration: 

• Install, configure, and maintain physical and virtual servers (Windows, Linux), storage systems (SAN, NAS), and networking equipment. 

• Administer and troubleshoot Active Directory, Group Policy, DNS, DHCP, and other critical IT infrastructure components. 

• Deploy and support Epic Hyperspace client, ensuring optimal functionality and user experience. 

• Manage virtualization platforms, including VMware vSphere/ESXi and Hyper-V, with a focus on high availability and fault tolerance. 

• Ensure the security and compliance of IT systems, adhering to healthcare regulations such as HIPAA. 

Infrastructure Optimization: 

• Support high-performance computing environments, including hybrid cloud integration. 

• Manage enterprise backup and disaster recovery solutions, ensuring data integrity and rapid recoverability. 

• Optimize system performance through proactive capacity planning and monitoring tools such as SolarWinds, Nagios, or Splunk. 

• Develop and maintain comprehensive documentation for IT systems, processes, and configurations. 

Team Collaboration and Mentorship