Client Service Development Program, New College Grad 2024

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce. At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers. You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

The Client Services Development Program (CSDP) is a two-year program with four six-month rotations through various parts of Client Services, including client facing, technical, operational, and strategy rotations. The CSDP program supports Visa’s mission to build a strong Associate level pipeline of talent with cross-functional knowledge and experience. In addition to meaningful rotations, Associates are given training & development, mentoring, networking and leadership exposure throughout the two-year program. 

What is Client Services? 

Through our deep knowledge and expertise, we provide superior services to help clients get-to-market quickly and successfully grow their businesses. Client Services plays a key role in developing frictionless client experiences, representing the client with Product and Technology and managing client relationships. Client Services is comprised of global, regional and in-market teams that in addition to the above also provide day-to-day operational and technical support, manage Visa Rules and industry standards, B2B and on behalf of B2C services including dispute processing, and operating global contact centers. 

Sample Rotational Assignments 

The first two rotations will give the Associate foundational knowledge of how Client Services works, and how it delivers value to internal and external stakeholders on a daily basis. They will gain proficiency in two key areas to position them for greater success in their third and fourth rotations, and for a final placement. The third and fourth rotations will enable the Associates to build on their foundational knowledge and apply their technical and client facing experience in strategic and operational settings, essentially “rounding out” their Client Services development. There may be opportunity to move into a final placement with fewer rotations, depending on a combination of factors including Associate performance, previous experience (ex. Internal cohort) or circumstances. The first two rotations are mandatory. 

Rotation 1 or 2: Technical Aptitude 

One of the key competencies for many Client Services functions in Technical Aptitude. These potential rotations will allow the associate to gain understanding of the technical aspects of the products/ services developed and how to adapt technical concepts to drive business outcomes. This also include knowledge of supporting technology, competitive technology, in-house alternative technology, and the ability to translate technical concepts to non-technical users. 

Potential rotations may include: 

• Global Client Testing – facilitate client testing & certification for Visa products and services, including Business Enhancements Releases, to ensure successful deployment 

• Technical Account Management – drive client partnership by providing innovative and personalized service for Visa products and supporting stakeholder escalations 

• Client Configuration Management – manage technical set ups for clients, ensuring they are configured correctly in Visa systems to enable transaction processing 

• Client Readiness – partner with product and technology to build repeatable processes and automation to enable products that are easy for clients to deploy and easy to scale within Visa 

Rotation 1 or 2: Client Centricity 

As a function that provides direct support to clients, Client Centricity is a key competency (and a differentiator of the CSDP program). These potential rotations will provide opportunities for the assoc