Assistant Community Manager

Assistant Community Manager - Bilingual (Spanish/English)

Essential Duties and Responsibilities:

• Some experience with affordable housing is a PLUS
• Manage the leasing process in the most efficient and profitable manner possible given existing market conditions consistent with the goals and objectives of the owners.
• Effectively understand and operate the company’s various software programs.
• Prepare all lease-related paperwork in an accurate and timely manner.  Be able to explain all lease documents to new and existing residents.  Ensure that all leasing agents’ paperwork is free of errors.
• Ensure applicants are selected from the waitlists appropriately and waitlists are maintained properly.
• Participate in company training classes and meetings as required.
• Train on-site Assistant Community Managers in all leasing paperwork and sales techniques.
• Responsible for accurate and timely completion of all daily, weekly and monthly leasing reports and other information as directed.
• Ensure move-in procedures are followed
• Focus on high levels of customer service for prospects, residents, and vendors
• Adhere to all local, state and federal housing requirements as it relates to leasing and management of the property.
• Other tasks or duties as assigned by supervisor.
• Must understand current market conditions
• Must be able to tour the Community, including climbing stairs on a regular basis
• Must be available to assist with after-hours emergency situations
• Conduct property inspections for cleanliness of tour route (interior and exterior), including vacant unit before showing the unit.
• Inspect grounds for curb appeal
• Build rapport and follow up with applicants and potential applicants
• Lead tours
• Assist prospects in completing application paperwork
• Monitor leasing administration
• Oversee completion of all necessary application paperwork
• Maintain thorough knowledge of Leasing Procedures and the Tenant Selection Plan
• Other tasks or duties as assigned by supervisor.

Qualifications: 

To perform this job successfully, an individual must be able to perform each essential duty well. The requirements listed below are representative of the knowledge, skills and abilities required.  Associates must follow requirements for training/development plans.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Certifications: 

Hold and maintain any and all certifications required to manage the property, which may include affordable, tax credit, property management and other such licenses or designations.   Professional accreditations are preferred.

Education:
A college degree is preferred but not required.   The position requires the ability to read and write English fluently, the ability to accurately perform intermediate mathematical functions and the ability to understand and perform all on-site resident management software functions. 

Professional Experience: 
A minimum of three (3) years’ experience in residential property management and strong leasing background.

Attendance/Travel Requirements:
The position requires the ability to work five days of the week, 52 weeks of the year.  Due to the property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested.  Travel may be required at times to attend various company gatherings either in the general vicinity of the associates home property, or in another state.  You must also be able to attend certain resident events that are held after hours.

Skills:
The position requires, but is not limited to, the following:

• Strong administrative and organizational skills (juggling multiple projects, tasks simultaneously)