Support Technician 3 (26R0015472)

Hybrid, On-Site and Telework (Must live in Austin, TX area)

I.  DESCRIPTION OF SERVICES

The Support System Administrator will be responsible for supporting the migration and modernization of EOL systems, including legacy systems running older versions of Windows and Red Hat Enterprise Linux . The role will focus on upgrading these systems to supported OS versions (e.g., Windows Server 2016/2019/2022, RHEL 5/6/7/8/9) to ensure improved security, performance, and operational continuity.

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks.

Assists in monitoring and providing assistance on the use and interface of systems, subsystems, and software applications. May be responsible for accessing data from and transferring data to various local, state, or federal databases. May assist in the review and recommendation of the procurement and inventory of information resources hardware or software. May write and update personal computer and mainframe application programs. Experience in automated data processing systems. Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures. Skill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems. Ability to operate information technology systems, to communicate effectively, and to train others. 

Provides assistance in the design, development, and maintenance of various system applications. Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Makes presentations and briefings for training sessions. Prepares briefings, reports, and evaluations on system efficiency and utilization. May be responsible for accessing data from and transferring data to various local, state, or federal databases. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware and software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Develops procedure manuals. Develops and makes presentations and briefings for training sessions. Prepares briefings, reports, and evaluations on systems efficiency and utilization. May supervise the work of others. 

Key Responsibilities:

System Assessment & Planning: 1.Assess Legacy Systems: Conduct detailed assessments of existing EOL systems, including Windows Server (2012 and older) and Red Hat Enterprise Linux (RHEL 5, 6,7 and newer). 2.Identify Priorities: Prioritize migration based on system criticality, security risks, and operational needs. 3. Develop Migration Strategy: Create a comprehensive plan for transitioning legacy RHEL and Windows systems to supported versions, including risk assessments, upgrade paths, and timelines.

System Migration: 1. Legacy OS Migration: Migrate RHEL 5/6 and older Windows Server systems to newer, supported OS versions (RHEL 8/9, Windows Server 2022/2025). 2.Upgrade Path Planning: Perform in-place upgrades as last resort.  Primary job is to preform a reinstallation, following best practices to ensure compatibility and minimize downtime. 3. Data Backup & Recovery: Implement data backup and recovery strategies before, during, and after the migration, with a focus on reducing potential data loss during the upgrade process. 4. Post-Upgrade Validation: Validate the system’s functionality after the upgrade (e.g., performance checks, compatibility testing of critical applications, system services, and networking configurations).

Configuration Management: 1. System Reconfiguration: Reconfigure system services and settings (e.g., networking, storage, security settings) after OS upgrade.