Restaurant Assistant General Manager

POSITION TITLE: Restaurant Assistant General Manager (AGM)

DEPARTMENT: Operations

REPORTS TO: Restaurant General Manager and Chief Operating Officer

SUPERVISION EXERCISED: All team members associated with the responsible store

POSITION STATUS: This is a full-time position with benefits.

POSITION OVERVIEW

The Assistant Restaurant General Manager (AGM) is responsible for assisting the Restaurant General Manager and Chief Operating Officer in managing the daily operations of one or more locations. The AGM will oversee, instruct, and uphold all the companies’ values and policies related to, but not inclusive of hospitality and guest service, culinary arts, safety standards, sales, administrative and financial procedures, inventory control, food ordering, maintenance/cleanliness, and employee management. The AGM is a constant coach that inspires team members and guests. 

The AGM is an experienced supervisor with an ability to confidently lead and support the daily operations of both back of the house and front of the house operations, be able to foster teamwork, clearly communicate daily goals and deliver performance feedback to the General Manager and Chief Operating Officer. The AGM must be able to competently perform duties in the absence of the various location’s Restaurant General Managers, or as assigned by the Chief Operating Officer. 

This position may require travel between locations and will “fill in” for location management team members (General Manager, Kitchen Manager, Assistant Manager) who are on Leave, vacation, or off from work for various reasons. The AGM will be acting as GM/KM/AM when needed in the locations assigned. The AGM will have a “home” location assigned to them by the Chief Operating Officer. 

ABOUT YOU

T’s Restaurants is looking for someone who has the desire to lead and overseeing an enthusiastic team of culinary and hospitality professionals who are dedicated to creating and executing a memorable dining experience for our guests. This position requires a positive leader who can work alongside the Restaurant General Manager. Someone who is capable of oversight, coordination, and motivation of the entire restaurant’s operations and is dedicated to great customer service. This position is right for you if you desire to grow into a Restaurant General Manager. 

DUTIES AND RESPONSIBILITIES

Guest Service:

• Ensures that all guests feel welcomed and are given responsive, friendly, and courteous service focusing on T’s touch points of hospitality.
• Responds to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
• Promotes an environment of inclusivity and belonging for all.

Team Building:

• Always promotes the T’s team spirit of positivity and team centered approach to hospitality and culinary experience in all ways.
• Creates a culture of fairness and equity by following T’s guidelines, job descriptions and training programs and by maintaining healthy boundaries with team members.
• Provides directions to team members regarding operational and procedural issues.
• Assists with interviews for hourly and management team members. 
• Involved with hiring, supervision, development and, when necessary, termination of team members.
• Conducts orientation, explains the T’s Philosophy, and oversees the training of new team members.
• Assists with the development of team members by providing ongoing feedback, establishing performance expectations, taking corrective action for violations of protocol, and by conducting performance reviews.

Operational Responsibilities:

• Responsible for filling in for the management team when on Leave, vacation or off for various reasons. 
• Ability to travel between locations and meet the needs of T’s Stores Management Team. 
• Ensures a safe working and guest environment.
• Assists with new store openings when requested. 
• Fills in for home store GM/KM when off.
• Ensures that proper security procedures are in place to protect team members, guests and company assets.
• Is able to fully operate the Front of the House and Back of the House operations with full competencies and knowledge. 
• Is able to perform and follow up with restaurant audits and manage any needs arising from such audits. 
• Ensures a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a guest or team members are injured.
• Fully understands and complies with all federal, state, county and muni