IT Support Specialist 1

BizzellUS is looking for a proactive and customer-oriented IT Support Specialist I  to provide first-level IT support to end-users. In this role, you will troubleshoot technical issues,  assist with system access, and ensure smooth IT operations. The ideal candidate has strong communication and problem-solving skills, a passion for technology, and the ability to provide efficient technical support while maintaining excellent customer service.  

 Job Type: Part-time  

 Key Responsibilities

• Provide prompt and accurate IT support to users via phone, email, and the helpdesk ticketing system. 
• Troubleshoot and resolve hardware, software, and networking issues for end-users.  
• Assist with account modifications, software installations, and basic network troubleshooting. 
• Resolve common system access issues, including password resets and account lockouts.  
• Configure and support Microsoft 365 applications, including email, OneDrive, and  Teams. 
• Assist with the setup and configuration of workstations, printers, and other peripherals.
• Maintain and update detailed records of support requests and resolutions in the ticketing system. 
• Document common troubleshooting procedures and solutions to improve the efficiency of the helpdesk. 
• Assist with hardware and software inventory management and equipment lifecycle tracking. 
• Ensure a positive and professional relationship with end-users, providing a high level of customer satisfaction. 

• High school diploma or equivalent; Associate’s degree in Information Technology or related field preferred.  
• A minimum of 1 year of experience in IT helpdesk or technical support. 
• Strong customer service skills, with the ability to communicate effectively with non-technical users. 
• Basic understanding of computer hardware, operating systems (Windows, Mac), and software applications.
• Experience with remote troubleshooting tools and ticketing systems. 
• Strong problem-solving skills and the ability to troubleshoot issues effectively.  
• Ability to work independently and as part of a team.  
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) is a plus.  
• Certification such as CompTIA A+, ITIL, or similar is a plus but not required.