Manager - PFS Customer Service and Cash Applications
Dayton Children's HospitalAbout the role
Facility:
Work from Home - Hybrid - OhioDepartment:
HIM/ Revenue IntegritySchedule:
Full timeHours:
40Job Details:
The Patient Financial Services Manager for customer service and cash applications is responsible for overseeing the operations and functions of the department's billing services, which can include patient statement processing, self-pay collections, customer service, payment posting, and credits/refunds. This role involves review of collections performance, managing billing and collections, ensuring compliance with third-party regulations, and improving key revenue-cycle performance indicators.Under the general direction of the Director Patient Financial Services, the manager is responsible for maintaining an efficient operational workflow for day-to-day operations in the areas of accounts receivable management. Management responsibility includes implementing and monitoring productivity standards, work queue volumes, problem resolution, understanding and monitoring KPIs, team action plans and adherence to Dayton Children's policies and procedures. This position will work directly with various interdepartmental teams for collaboration of optimized revenue cycle management.
Department Specific Job Details:
High school diploma required
Associate degree preferred
Experience
Three+ years of experience in patient financial services or healthcare billing
At least one year of leadership or supervisory experience
Strong communication and interpersonal skills
Ability to work tactfully with patients, staff, and interdepartmental customers
Skills/Competencies
Proficient in managing billing and collection processes
Strong analytical and problem-solving skills
Ability to lead and motivate a team
Knowledge of healthcare billing regulations and compliance requirements
Excellent organizational and time-management skills
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