Application Customer Support

Your Title: Application Customer Support

Job Location: Portland Area- Lake Oswego, OR

Our Department: Viewpoint’s Vista Software

Are you interested in identifying and delivering disruptive cutting-edge technologies?

Application Customer Support serves as primary support liaison between the company and the customer and is responsible for resolving complex customer-related software issues associated with the use of Trimble Viewpoint’s construction accounting and project management software, as well as other point solutions.

What You Will Do
1. Assists customers with use of Vista by Viewpoint, Trimble Pay, and Vista Web Application Software.
2. Monitors, tracks, and documents customer support calls and related activities in Trimble’s CRM system.
3. Uses SQL Query, reporting tools, and spreadsheets to examine underlying data.
4. Assists other departments with application issues and development of the software.
5. Develops Knowledge Base articles to document troubleshooting steps and common solutions to frequent calls for use by customers and peers.
6. Serves as an on-call resource for International calls as part of normal department rotation, as assigned.

What Skills & Experience You Should Bring
● An Associate’s degree or two (2) or more years of relevant industry work experience.
● Strong understanding of general business and accounting principles and practices, particularly payroll set-up and processing. Experience working all the way through the General Ledger is highly beneficial.
● Intermediate level of experience with core MS Office suite (Outlook, Word, Excel)
● Ability to work within the coverage requirements of the Customer Support department, including on-callrotation.

What Skills & Experience You Could Bring
● Prior Viewpoint by Vista ERP, Trimble Pay, or Vista Web Application experience
● Construction industry experience, particularly in construction accounting and/or project management is desirable but not required.
● Experience with complex computerized payroll systems is a plus.
● Experience in a customer service role.
● Type 40 WPM or better
● Knowledge of Microsoft Transact SQL

*About Your Location

Under a flexible work arrangement (hybrid), this role primarily supports the Construction Sector and works collaboratively across the Support, Development, and Product teams. In a hybrid role, you will work with your manager to establish a mutually agreeable schedule for your time working in the office based on the position and the business need. Typically hybrid positions are 3 days per week in the office.

Working Conditions
Work takes place in an office setting. High stress levels may occur. This is a coverage position that requires the ability to maintain a predictable and full-time work schedule. The ability to sit and work at a keyboard for extended
periods of time and communicate with team members by phone, computer, and video teleconferencing is required.

Trimble’s Inclusiveness CommitmentWe believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.Trimble’s Privacy Policy

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Pay Equity

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

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Hiring Range:

19.42

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24.26

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Bonus Eligible?

No

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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Trimble is proud