Service Delivery Manager

<h2>Short Description</h2> <h2>Qualifications</h2> <p> </p> <ul> <li><span><span><span>Experience in HR domain – 1 - 2 years</span></span></span></li> <li><span><span><span>Strong communication skills and command in English language - minimum B2 level</span></span></span></li> <li><span><span><span>Experience of managing employee life cycle activities like Talent development, Mobility, Workforce administration, talent acquisition, case management, helpdesk, remuneration, etc.</span></span></span></li> <li><span><span><span>System data entry experience (Workday, Oracle HCM, Taleo, SuccessFactors, etc.)</span></span></span></li> <li><span><span><span>Experience of maintaining data in excel, Pivot, V Look up</span></span></span></li> <li><span><span><span>Good working knowledge of MS Office</span></span></span></li> <li><span><span><span>Handle complex problems raised by client and provide solution</span></span></span></li> <li><span><span><span>Handle the client communication and client Reporting</span></span></span></li> <li><span><span><span>Excellent job organization and time management skills</span></span></span></li> <li><span><span><span>Attention to details and very good analytical skills;</span></span></span></li> <li><span><span><span>Good verbal and written communication skills</span></span></span></li> <li><span><span><span>Interaction with Client daily via phone, chat and email, work on resolving HR related issues, cooperate with other delivery team members</span></span></span></li> <li><span><span><span>Graduation is required.</span></span></span></li> </ul> <p> </p> <h2>Job Responsibilities</h2> <p> </p> <p><span><span><span>• Respond to client’s queries accurately (via phone, live chat, email and case management system)<br/> • Process, maintain &amp; administer HR transactions &amp; provide support (across Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.)<br/> • Process movements (transfers, relocations, international mobility, organization structure changes) and leave &amp; absence requests<br/> • Provide clarification of HR policies and procedures<br/> • Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan<br/> • Organize knowledge sharing sessions both within the team and cross teams<br/> • Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool<br/> • Liaison with third parties, vendors and multiple stake holders<br/> • Reporting errors and issues to the Team leader on time<br/> • Ensuring quality and timeliness of work <br/> • Focused, diligent, high on quality and timeliness are the basic requirements for the role<br/> • Reporting data for personal performance and maintaining personal tracker<br/> • Exhibit strong problem-solving and business acumen skills<br/> • Demonstrate advanced proficiency in written and verbal communication skills</span></span></span></p>