Associate Director, Patient Services

Overview

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need.

 

Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products.

 

Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients.

 

The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana.

To learn more about Valeris, please visit www.valeris.com.

 

The Associate Director of Patient Services will be a participating member of the business development and operation groups with responsibility for development and implementation of Valeris service solutions. In this position, you will be responsible for the execution of the innovative products / programs that are built to demonstrate definitive value for our biopharma client and their stakeholders (patients, providers, sales team, market access team and others). You will participate in the delivery of solutions to clients and potential clients via presentations and proposals that clearly articulate the value proposition of the solution and why Valeris is most uniquely positioned to execute the solution. The team member in this role will assure implementation and operation of Valeris solutions to assure that that they are executed in the manner intended and that an ongoing assessment of the solution continues throughout the program life cycle. 

Responsibilities

• Your Impact in This Role 

  Responsibilities include, but are not limited to the following: 

  • Work with internal Valeris team and prospective clients to develop solutions addressing product/program unmet needs, demonstrating value for each 
  • Lead research around the product(s), competitors and current offerings (if existing product) 
  • Analyze the product needs and the client goals to develop a proposed solution for addressing needs with consideration to risks, opportunities and regulatory compliance – the solution should identify value for all client stakeholders (external and internal) 
  • Prepare presentation(s), proposal(s) or RFP responses in support of proposed solutions 
  • Actively participate in meetings with prospective clients 
  • Collaborate with Operations (Pharmacy and ComOps) to develop solutions and meaningful service levels (KPIs/SLAs) that measure the value of the solutions, the performance of Valeris and, as applicable, client ancillary providers 
  • Actively participate in the implementation of new clients and services to ensure that the contracted solution is implemented and delivered in accordance with Valeris’s transition guarantee 
  • Monitor client portfolio for assurance that Valeris’s solutions provide ongoing value to client, identifying opportunities to further enhance solutions as the product and service matures 
  • Evaluate operational processes for efficiencies, providing recommendations to continually leverage technology and people for increased effectiveness and value  

• Maintain and promote a positive learning environment in all training settings.

• Adhere to all training deadlines and corporate policies related to access and handling of confidential data.

• Ensure all SOPs are followed consistently across training delivery and documentation.

• Perform additional tasks or projects as assigned.

Qualifications

 

What you’ll need to thrive in this role  

• Minimum 6 years of healthcare industry experience 

• Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus 

• Previous personnel/team management experience is required, experience managing managers is a plus 

• We are located in Jeffersonville, IN. You must be willing to work in this location;  

 

Preferred Attributes  

• Direct oversight o