Senior Customer Experience Data & Insights Analyst

Senior Customer Experience Data & Insights Analyst

onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world’s most complex challenges and leads the way in creating a safer, cleaner, and smarter world. 

About the Role

We are seeking a strategic and hands-on Sr. Customer Experience Data & Insights Analyst to drive our organization’s analytics maturity, survey strategy, and executive-level reporting. This role will be critical to scaling our survey and insights programs, deepening customer understanding, and driving measurable business outcomes.

Key Responsibilities

• Build and own the CX analytics roadmap to deepen customer insights, drive executive action, and mature organizational data capabilities.
• Manage CX Dashboard, developing scalable models to integrate survey data, operational metrics, and customer behavior into unified reporting.
• Lead the creation of quarterly business review reports, and on-demand executive insights.
• Translate complex data into simple, compelling stories for senior leadership and key stakeholders.
• Design and manage survey programs across the customer journey.
• Develop survey governance, timing, targeting strategies, and best practices to ensure high-quality feedback.
• Actively coach and enable CX Deployment Partners to leverage data, insights, and survey findings in their account management and improvement planning efforts.
• Create playbooks, training materials, and guidance to support a deeper culture of customer-centricity across deployment teams.
• Ability to collaborate with Sales, Marketing, Business Units, and Service Team Operations to align customer feedback with business priorities.
• Serve as a trusted advisor and advocate for Voice of Customer (VoC) insights across the enterprise.
• Develop frameworks, tools, and processes to improve organizational adoption of analytics.
• Enable and train internal teams on how to interpret, action, and prioritize insights to accelerate continuous improvement and a quality-mindset.

Essential Skills and Qualifications

• 8-10 years of experience in customer experience analytics, customer insights, or business intelligence roles.
• Bachelor’s degree in Business Analytics, Data Science, Statistics, Marketing, Business Administration or a related field. 
• Proven experience building executive dashboards and leading survey strategy at scale.
• Strong technical proficiency with survey platforms (e.g., Qualtrics) and analytics tools (e.g., Tableau, Power BI, Salesforce, Snowflake).
• Demonstrated ability to connect analytics to business outcomes and communicate insights clearly at the executive level.
• Exceptional storytelling and data visualization skills, with a strong executive presence.
• Strategic thinker who can also dive into execution details as needed.
• Customer-centric mindset with a passion for driving measurable business and experience improvements.
• High attention to detail, proactive mindset, and ability to manage ambiguity in a fast-paced environment.

Preferred Qualifications

• Advanced degree (MBA, MS in Business Analytics, Customer Insights, Business Strategy or Data Science, or a related field) a plus.
• Experience building or evolving Voice of Customer (VoC) programs.
• Background in semiconductors, B2B technology, manufacturing, or technical industries.
• Familiarity with integrating survey and operational data into holistic customer journey analytics.

onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world’s most complex challenges and leads the way in creating a safer, cleaner, and smarter world.

More details about our company benefits can be found here: