REGULATORY PROGRAM ADMINISTRATOR - SES - 79010183

Requisition No: 845858 

Agency: Business and Professional Regulations

Working Title: REGULATORY PROGRAM ADMINISTRATOR - SES - 79010183

 Pay Plan: SES

Position Number: 79010183 

Salary:  $2,183.77 Bi-weekly 

Posting Closing Date: 02/07/2025 

Total Compensation Estimator Tool

DIVISION OF SERVICE OPERATIONS

BUREAU OF CENTRAL INTAKE AND LICENSURE

REGULATORY PROGRAM ADMINISTRATOR - SES

Position Number: 79010183

Hiring Salary: $2,183.77 Bi-weekly

*Anticipated Vacancy*

 

**State Personnel System**

***Applicants must complete all fields in the Candidate Profile.  Work history, hours worked, and formal education are required to qualify for this position.  Responses to Qualifying Questions must be verifiable in the Candidate Profile. Resumes and other documentation can be attached to provide additional information. ***

 

Our Organization and Mission:

The Division of Service Operations manages the Central Intake and Licensure unit, the one-stop shop for intake of applications and payments. The Division also oversees the Customer Contact Center (CCC), which handles all initial interaction conducted via telephone and e-mail.

 

The Work You Will Do:

This position is a highly responsible administrative position under the direct supervision of the Senior Management Analyst Supervisor in the Bureau of Central Intake and Licensure, License Operations Unit.  This position is responsible for overseeing all activities for their team pertaining to the Department's application processes.  This individual will perform administrative tasks and assist in the formulation, analysis and implementation of office operations.  Provides leadership and supervision regarding the implementation of license application processing including interpretation of laws, rules, policies and standards.     

 

Your Specific Responsibilities:

The incumbent in this position performs the following work and other related activities:

• Supervises and coordinates a team of application processors which includes setting performance standards, evaluating subordinate job performance, providing guidance and direction, and recommending appropriate personnel action.  Counsels and mentors subordinates on an individual basis.   
• Works with internal customers and bureau management to ensure that all application processing guidelines are current, accurate and well maintained. Prepares and distributes written and verbal information to inform manager, co-workers, subordinates and the public of operational policies and regulations pertaining to the Bureau of Central Intake and Licensure, License Operations Unit.     
• Conducts research on files handled by the License Operations Unit and consults with manager to resolve problem files. 
• Analyzes processes including interpretation of laws, rules, policies and standards and recommends changes to improve operations, to save time, labor and other costs to improve quality control and operating efficiency. Implements approved process changes to the License Operations Unit which includes coordinating the testing