Director, Cardiovascular Priority Accounts – Northeast: MA, NY, RI, ME, NH, VT – Remote

Job Description Summary

This is a field-based and remote opportunity supporting key accounts in an assigned geography.
Novartis is unable to offer relocation support for this role. Please only apply if this location is accessible for you.

The Director, Cardiovascular Priority Accounts is an inspiring enterprise thinker and is responsible for leading the regional priority account team to meet and exceed organizational objectives across the Cardiovascular, Renal, and Metabolic (CRM) team. The individual in this position develops, orchestrates, and executes the Regional Priority Accounts customer engagement strategy in support of disease area strategies. By deeply understanding the needs of key priority accounts and the local healthcare ecosystem, they create a frictionless experience for accounts and best support patient access and education. This role also leads a team of Priority Account Managers, driving appropriate product pull-through in targeted priority accounts by ensuring accountability and aligned commercial resource allocation, all while acting with integrity.

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Job Description

Key Responsibilities: 

• Understand the needs of the customer at all levels from departments to C-suite, while utilizing insights to proactively anticipate, leveraging and navigating the trends that are impacting the business and has ability to clearly articulate business insights and priorities to deliver appropriate outcomes.
• Craft strategic approaches to further Novartis goals, catering to the account's interests and needs, and fostering key customer relationships that enhance Novartis' interaction with the account. 
• Oversees and leads strategy and execution prior to and during launch, by coordinating collaboration among headquarters, account, and regional leadership teams.
• Pinpoint chances to collaborate and interact with account executives at the C-suite and D-suite levels, acting as the main cardiovascular contact for Novartis account partners to facilitate exchanges with executives and headquarters.
• Foster teamwork and leads collaboration of regional priority accounts across Customer Engagement teams for the cardiovascular portfolio (e.g. sales, medical, market access and Novartis patient support functions), to enhance involvement from various functional areas and establish connections with partners in different roles to proactively solve problems and remove obstacles.
• Owns account performance across the portfolio with a performance-driven mindset, seeks opportunities to positively impact demand generating functions and owns the achievement of account performance.
• Facilitate efficient communication between Novartis and key accounts, along with internal team coordination, Customer Engagement executives, and other sectors within Novartis. This entails predicting and actively relaying strategic changes that align with the company’s objectives and vision, thereby inspiring teams to adjust positively and assuredly.
• Leads a team of Priority Account Managers to drive product pull-through in targeted accounts with accountability and resource alignment, while coaching and supporting associates' growth, ensuring top performance, professionalism, and adherence to Novartis Code of Ethics and policies.

Essential Requirements:

• Bachelor's degree (preferably in Life Sciences, Pharmacy, or business-related field).
• 10+ years’ experience in pharmaceutical, biotech, or healthcare industry, technology and/or other relevant organizations that has large geographically dispersed sales teams, and inclusivity of at least two different types of cross-functional roles/experience.
• 2+ years’ experience in project management and translation of strategy into execution.
• 2+ years’ experience leading complex projects requiring cross functional and national alignment.
• Recent US experience (within last 5 years) with deep understanding of US healthcare ecosystems.
• Previous experience working in matrix-driven environments with sales and launch experience.
• Demonstrated ability in attracting and developing talent to create empowered, agile, high-performing teams.
• Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory.  Must have a valid driver's license.

Desirable Requirements:

• 3+ years’ experience in account management covering Academic Medical Centers, Integrated Health Systems, GPOs, and/or large community cardiovascular integrated networks.
• 3+ years’ experience of cardiovascular therapeutic area experience.
• Preferred for candidate to reside within territory, or within reasonable commuting dista