Senior Americas Trainer, Retail

At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you’ll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives.

This role can be done from home

Building the world’s leading sound experience starts with the experience we provide for our people. That’s why we’ve been distributed from the start: initially between offices in Boston & Santa Barbara, and now with additional offices around the globe. This role can be done from any of our offices across the United States or remotely from home. It’s about impact, not location.

#LI-Remote

At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you’ll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives.

A Sonos Senior Americas Retail Trainer is responsible for bringing educational moments to life across North America to our partners in the retail channel, while managing cross functional projects. The ideal candidate for this role will have a deep understanding of consumer electronics, be an expert on home audio and networking solutions, and have a passion for communicating stories to a large variety of audiences. Members of the Sonos Global Education Team embody all of Sonos’ behaviors, Respect, Collaboration, Transparency, and Ownership.  

What You’ll Do:

• Present engaging educational content verbally to both small and large audiences in a variety of formats. These formats include in-person events and meetings, live and pre-recorded webinars, on-camera video training, and live trade show events. 

• Travel regularly to train during large scale retail-focused educational opportunities in the US, Canada, and Mexico.

• In collaboration with Retail Account Managers, own the relationships with retail training contacts to organize training initiatives and strategies to drive engagement and sales. This work will include achieving revenue goals for these partners and collaboration during quarterly business reviews.

• Manage Sonos’ relationships with third-party agencies and their labor to ensure they are operating with efficiency and impact.

• In collaboration with the Sonos Marketing team, ensure that our retail partners have the learning content needed for on-demand learning platforms. 

• In collaboration with the Sonos Marketing team, create sales training materials that will empower retail associates to evangelize and sell Sonos products and services at point of sale, in-home, or during installation.

• Manage key educational projects and product launches in the retail space.

• Speak the operating languages of the audiences we connect with: retail staff and consumers, professional audio-video installation, and more.

• Navigate and deploy different communications styles dependent on the audience.

• Work in a fast paced, ever changing environment that requires flexibility and compassion for both partners and internal teams.

• Collaborate remotely and in-person to innovate how the Sonos Global Education Team connects with our audiences to make our training activities the most enjoyable and fulfilling educational experiences in the industry.

• Communicate with our partners outside of training events to answer questions and clarify key topics.

• Capture and analyze audience feedback from training activations and communicate actionable insights to relevant teams (product, marketing, etc.)

• Keep up with industry trends and technology to ensure that the team is the authority on any topic that complements or competes with Sonos.

• Continually practice presentational skills to maintain training performance at an elite level.

• Continue to build on the legacy of “best in class” training moments that Sonos has delivered over the last 10+ years.

What You’ll Need:

Basic Qualifications

• Demonstrated experience, and success with enthusiastic public speaking and on-camera presentations

• 5-10 years of educat