Licensed Program Supervisor

Description

Thompson Child & Family Focus employs hard working, dedicated, caring, innovative team members who are committed to excellence and empowering children and families through therapy, education, and prevention-based care!

What’s in it for you? Great Benefits for full-time employees! 

• 3 weeks paid time off (PTO) first year plus 10 paid Holidays!
• Health, Dental, Vision, Short-Term and Long-Term Disability insurance options
• Life Insurance 
• 401K Match
• Education Reimbursement 
• Paid time off for volunteering in the community
• Free EAP services 
• Mileage Reimbursement
• Multiple opportunities for growth
• iPhone and Laptop provided for eligible roles
• Clinical Supervision Reimbursement for eligible roles

What Will You Make? $55k-$65K annually

What Will You Do? 

The Program Supervisor is responsible for daily operational oversight and performance of the Vaya-Thompson Placement Stability Unit (TPSU). The Program Supervisor will lead a team of professionals focused on supporting youth in DSS Custody who either have a history of placement instability, are in an unstable placement, or meet specific criteria indicating a high risk for future placement instability. Success will be primarily measured through three core data points: financial performance data, staff retention/engagement data, and program outcomes/quality data. 

PRIMARY RESPONSIBILITIES

• Proactive coaching and feedback to ensure professional development and growth of direct reports 
• Setting programmatic objectives, defining roles, and prioritizing tasks for direct reports 
• Effective proactive communication in all directions (up, down, sideways) to ensure program needs are met 
• Recruit, interview and selection of top tier talent for their program staff
• Conduct thorough and well-documented assessments of direct reports performance
• Proactively address performance issues and replace team members who consistently fall short of delivering on their objectives 
• Create an open and trusting environment where teamwork and collaboration is valued 
• Compliance with the agency Continuous Quality Improvement (CQI) process to ensure program data and outcome goals are met
• Ensure internal and external standards are met regarding records, documentation and general services provided
• Act as a role model across the organization for other staff regarding professionalism, positivity and teamwork 
• Respond and address to any client/parent/guardian complains/concerns
• Serve as a liaison among Thompson, Vaya, Buncombe and Jackson DSS, and other essential stakeholders. 
• Ensure services are provided in accordance with the TPSU four-phase model. 
• Provide a comprehensive suite of service that include 24/7 on-call coverage. 

LEADERSHIP VALUES, TIME APPICATION AND SKILLS/COMPETENCIES

• Leaders of others should primarily value: getting results through others (instead of doing themselves), judging success by the success of direct reports and the unit, and displaying visible integrity at all times.
• Leaders of others should spend the majority of their time on the following: annual planning, making time for direct reports, performance management, developing their team and recruitment. 
• Leaders of other’s skills that they must display to be successful at this level include: planning, job design, delegating, coaching/giving feedback, performance management, creating rewards and motivation, and communicating/climate setting in their programs. 

Requirements

What qualifications do you need? 

Must have a valid Driver’s License and meet any credentialing, licensing and privileging standards as it pertains to the program(s) they lead. Education requirements for a leader of others in programs is a master’s degree. Supervisory experience preferred.

As a Leader of Others, this role’s minimum qualifications are: 

• 3 years of work experience as a high performing individual contributor in Child Welfare or related Human Services field
• Master’s degree with active full or provisional licensure status required in NC in one of the following: LMFT, LPA, LCSW or Licensed Psychologist
• Exposure to leadership/management experiences either through short term project management, coordination, training or actual leadership positions
• Displays the capacity/coachability for future growth and development as a leader an advanced degree in social work or a comparable human service field and two years of post-master's degree experience working with children a