Senior Client Manager, Business Development

At Adaptive, we’re Powering the Age of Immune Medicine.  Our goal is to harness the power of the adaptive immune system to transform the way diseases are diagnosed and treated.

As an Adapter, you’ll have the opportunity to make a difference in people’s lives. With Adaptive, you’ll create a career highlight through collaboration with bright, curious colleagues working at the apex of innovation and application.

It’s time for your next chapter. Discover your story with Adaptive.

Position Overview

The Immune Medicine (IM) business unit at Adaptive Biotechnologies focuses on accelerating the research and development of transformative immune-based therapeutics that improve people’s lives. Adaptive has a robust IM platform that allows access to the massive diversity of the adaptive immune system. Adaptive is using this differentiated platform to develop its own therapeutics and partner with pharmaceutical companies to accelerate their R&D of innovative medicines.

The IM business has a growing portfolio of more than 50 biopharmaceutical companies that use IM’s platform, immunobiology and computational biology / bioinformatic expertise. The Translational Sciences team directly works with IM’s customers to support the development of immune-mediated, innovative drugs in oncology, infectious diseases, autoimmunity and neurodegenerative disorders.

The Sr. Client Manager, Business Development works directly with pharma customers to support the growth of our IM pharma business. The Sr. Client Manager will work cross-functionally to support executing on project commitments and timelines. The Sr, Client Manager is responsible for processing pharmaceutical/biotechnology customer contracts and orders, handling client inquiries regarding products and services, and managing end-to-end operational logistics. The Sr. Client Manager works cross-functionally with IM’s business operations, Translational science, Business Development and Licensing (BD&L) teams and is responsible for supporting and driving ongoing and new business opportunities to meet IM’s revenue objectives.

Reporting to the Associate Director, Client Management Business Development this individual will focus and contribute to four key business objectives: (1) Exemplary customer service, along with a demonstrated ability to work independently and function effectively as a member of the IM Pharma team, (2) support IM’s revenue goals by managing customer studies from initiation through completion, (3) drive operational excellence with new and existing industry and institutional customers who want access to IM’s platform, capabilities and expertise, (4) contribute to revenue generating efforts and strategic functional initiatives.

The Sr. Client Manager must be independent, organized, an articulate communicator via phone, email, or in-person meetings, and be attentive to detail. The Sr. Client Manager will need to understand both the technical aspects of Adaptive’s services and possess the ability to communicate professionally and effectively with internal and external, cross-functional stakeholders. A high degree of efficiency and organization is required for this role.

Key Responsibilities and Essential Functions

• SME on all aspects of product knowledge, applications and sample preparation processes within their scope of expertise and in accordance with Adaptive Standard Operating Procedures (SOPs)
• Serve as the primary point of contact for key pharmaceutical and academic clients, ensuring strong relationships and client satisfaction
• Lead client meetings, presentations and reviews to communicate progress, insights and opportunities for improvements.
• Manage end-to-end project, contract and order creation processes within Salesforce, ensuring accuracy and efficiency.
• Collaborate cross-functionally with internal teams (e.g. Lab, Translational Science, B&L, Sample Management, Accounts, Legal) to deliver high-quality solutions tailored to client needs
• Ensure seamless project execution by aligning internal resources and managing timelines effectively.
• Assist in the completion of RFIs (requests for Information), ensuring accurate and timely responses
• Support prospecting efforts by identifying and engaging potential clients to drive business growth.
• Collaborate and coordinate sample flow with Lab Operations and Sample Management teams
• Ensure documentation of all communications in Salesforce according to established SOPs and assist with updating SOPs
• Handle complex issues and triage responses to relevant parties within the organization as needed
• Point of contact for responding to complex/sensitive inquiries posted through our corporate website and document each inquiry appropriately
• Ensure completion by custome