Premier Support

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job Summary

• To effectively manage our Premier Lounge, offering unique World Class Banking experience to our customers.

• To perform Teller duties diligently and abiding to control processes in place.

• Resolve proactively complaints and inquiries from customers in the lounge and perform operations duties efficiently.

• To promote products and services to existing and prospective customers.

• Demonstrate advanced product and process knowledge

• Promote use of remote and digital channels

Job Description

¨      Actively seeks ways and implements actions to provide an excellent customer client service in order to promote NPS.

¨      Develop and implement sales strategies to deepen product detention within existing customer base, promote cross selling opportunities and increase market share

¨      Provide assistance and advise to customers and manage any complaints by providing proactive solutions.

¨      Participate in the branch initiatives to achieve Retail objectives

¨      Promote use of remote and digital channels

¨      Undertake all end to end branch operations duties e.g mailing, debit card, cheque book, managers cheques, standing orders, application for opening of account, updates on customer accounts, application for funds transfer & statement transactions and processes

 

¨      Achieve operational rigour excellence in all aspects of procedures and processes undertaken to ensure a satisfactory audit.

¨      Comply with all relevant legislations and regulatory guidelines, Absa Policies, processes and procedures e.g. Financial Intelligence and Anti Money Laundering Act, Code of Banking Practice, Fraud prevention and money laundering procedures, Minimum Operating Standards, Branch & Cash Operations Guideline, End to End Cash Management, etc;

¨      Working with the Premier team to deliver exceptional business performance

¨      Provide cover for colleagues in the Premier Lounges as well as outside of home lounge when required.

¨      Work collaboratively with colleagues for the smooth running of the business

¨      Depending on business contingencies, you may be called upon to perform other duties assigned to you by management.

Education

Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)