Senior Customer Service Representative

<p>Job Req Number:  63187<br/> Time Type: Full Time</p> <p>Move forward as Senior Customer Service Representative at DSV in Venlo<br/> Looking for more responsibility and room for your own creativity? Do you want to be part of DSV, a global logistics supplier?</p> <p> </p> <p>You get it done<br/> As a Senior Customer Services Representative, you coordinate the daily activities within your Customer Services team. In which you are responsible for one large customer or several smaller customers. Together with your team, you are the first point of contact for our customers and you carry out various administrative and planning activities. </p> <p>You’re on it!</p> <p> </p> <p>How you do this? You are the link between our customer and the internal departments. You do this in such a way that the correct data and planning are available to our inbound department, outbound department, order pickers and value added logistics departments. You ensure that we meet all customer-specific agreements and requirements and look for the best and most efficient solutions in case of delays or escalations. </p> <p> </p> <p>You achieve this by</p> <ul> <li>ensuring balanced work distribution within your team and assisting with complex customer issues;</li> <li>processing data based on order assignments from our customers;</li> <li>signalling disruptions, proactively informing customers and carriers about expected delays/changes;</li> <li>ensuring timely and correct financial processing of invoices and payments for your finance colleagues;</li> <li>supervising/training (new) employees.</li> </ul> <p> </p> <p>Your team stands out within DSV because of the way you work well together. You will join a stable and close-knit team, where everyone is there for each other. You will immediately be of added value and because DSV is growing so fast, we certainly don't exclude the possibility that you could grow into a role as Supervisor Customer Service within a considerable period of time.</p> <p> </p> <p>We are DSV, we grow<br/> DSV is a global provider of transport and logistics services. With offices in more than 80 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.</p> <p> </p> <p><em>"What makes working within CS at DSV so much fun? You get a lot of freedom and responsibility here, which makes you really matter," says Susanne Theeuwen, Supervisor Customer Service.</em></p> <p> </p> <p>In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.</p> <p> </p> <p>You bring</p> <ul> <li>passion for the job! You know how to convey this enthusiastically to your colleagues and to your internal and external customers;</li> <li>demonstrable experience as customer service employee or comparable;</li> <li>some knowledge of and experience in logistics services</li> <li>good command of both Dutch and English.</li> </ul> <p> </p> <p>It all counts for this vacancy of senior customer service representative in Venlo. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.</p> <p> </p> <p>You get<br/> Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:</p> <ul> <li>a salary in accordance with the DSV Solutions collective labour agreement which, depending on your knowledge and experience, is between € 2,325 and € 3,256; </li> <li>a professional and informal working environment where your voice counts; </li> <li>24 holidays, 4 adv-days and 8% holiday pay; </li> <li>a favourable pension scheme, part of which is non-contributory and an own contribution of 5%; </li> <li>access to knowledge and training through our DSV Academy. This allows you to grow and influence your career path.</li> </ul> <p> </p> <p>Move forward<br/> Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Sanne Reijnders answers all your questions via +31 (0)6 2303 5118 or sanne.reijnders@dsv.com. <br/>  </p> <p>DSV – Global transport and logistics</p> <p>Bij DSV houden we supply chains draaiende in een wereld van verandering. Elke dag leveren en beheren we supply chain-oplossingen voor duizenden bedrijven - van het kleine familiebedrijf tot de grote multinational. Ons bereik is wereldwijd, maar onze aanwezigheid is lokaal en dicht bij onze klanten. Meer dan 75.000 medewerkers in meer dan