Short Term Disability Claims Specialist

Alternate Locations: Charlotte, NC (North Carolina); Omaha, NE (Nebraska); Work from Home

 

 Work Arrangement:

Remote : Work at home employee

 

Relocation assistance:  is not available for this opportunity.

 

Requisition #: 75033

 

The Role at a Glance

 

We are excited to bring on highly motivated Short Term Disability Claims Specialists to staff our ever-growing claims organization. 

 

As a Short Term Disability Claims Specialist, you will be responsible for conducting initial and ongoing interviews with claimants, obtaining, and reviewing medical records and making timely and ethical claim determinations. You’ll complete a thorough training to develop new skills and give you the confidence you need to be successful in your new role. If you enjoy working in a fast-paced team environment from the comfort of your own home, then please read on!

 

Click the following link Claims Specialist Job Preview to see a realistic job preview.

What you'll be doing

•    Communicating with claimants, employers and various medical professionals through phone and e-mail to gather information regarding the Short Term Disability claim.
•    Collaborating with fellow case managers, nurse case managers and consulting physicians to make appropriate and timely claim determinations. 
•    Reviewing complex medical records and effectively leveraging a variety of tools and resources to understand appropriate approval durations and future action planning
•    Completing accurate financial calculations consistent with company and state guidelines. 
•    Providing exceptional customer service and proactively recognizing customer needs and areas of opportunity.

What we’re looking for

Must haves:

•    High School diploma or GED 
•    1-2 years of experience in claims, leaves or customer service
•    Strong written and verbal communication skills
•    Excellent organization skills with the ability to multi-task

Nice to haves:

•    Experience with disability and/or absence management
•    Strong mathematical skills for payment calculations

Application Deadline

Applications will be accepted through September 5th, 2025, and the posting may be taken down early due to applicant volume. 

 

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. 

 

What’s in it for you:

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes

• Leadership development and virtual training opportunities

• PTO/parental leave

• Competitive 401K and employee benefits

• Free financial counseling, health coaching and employee assistance program

• Tuition assistance program

• Work arrangements that work for you

• Effective productivity/technology tools and training

 

The pay range for this position is $22.59 - $30.12 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees.  In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual.  Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

 

About The Company

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.