Senior Business Change Project Manager

Company:

Mercer

Description:

Mercer is seeking candidates for the following position based in the London or any other UK office

Senior Business Change Project Manager

What can you expect?

• Reporting into the Mercer UK Transformation & Change Team, you will be responsible for managing complex, broad, and / or multi-year projects and programmes end-to-end to deliver business outputs, ensuring that projects are successfully delivered on time, within budget, and to a high level of client satisfaction
• You will manage ‘business readiness’ throughout the change lifecycle; managing resistance and stakeholder strategies to enable successful change and benefit realisation
• Engage and contribute as a member of the Transformation & Change Community of Practice to share lessons learned and improve methods and standards across the organisation

What you will be rewarded with?

• The opportunity to join a truly global organisation to deliver key, strategic transformational change projects & programmes, partnering with senior leadership across the organisation to maximise adoption and benefit realisation
• The opportunity to share best practice and help embed a Change-centred culture across the organisation
• Competitive Benefits Package including: 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
• We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.

We will rely on you to:

• Support planning and delivery of strategic, transformational change programmes / projects to ensure effective integration and operationalisation of changes into the organisation
• Be responsible for managing the end-to-end to delivery of complex projects or programmes ensuring completion on time, within budget, and to a high level of (internal) client satisfaction
• Manage stakeholders and build effective partner relationships to ensure the best outcomes for the business via challenging conversations where required
• Use critical thinking skills to enable effective decisions based on feedback from key stakeholders and subject matter experts
• Review customer journeys and value streams, offer forward thinking perspectives on how proposed changes can enhance the user experience
• Recommend any changes to the transformational change management framework, processes and tool sets
• Provide effective, clear communication of progress and points of escalation to key stakeholders including sponsors, workstream leaders, delivery teams and third-party suppliers, where applicable
• Develop and maintain detailed, robust, high-quality project and change management artefacts including stakeholders, resources, scope, schedule, cost, assumptions, dependencies, etc., keeping plans updated throughout the project lifecycle
• Understand the impact of time, cost and scope changes and make adjustment using formal change control procedures. Ensure all changes are communicated appropriately
• Manage dependencies with other initiatives and negotiate resource requirements with responsible management when faced with conflicts in priorities
• Provide proactive risk and issue management, through the validation and control of uncertainties and assumptions
• Driving faster adoption, higher ultimate utilisation of, and proficiency of the changes that impact the business and employees
• Engaging key stakeholders to establish project success factors and gain effective buy-in ensuring that work is prioritised and appropriate resources are made available
• Building and maintaining effective relationships with senior business partners, and third parties. Becoming a trusted advisor and helping facilitate timely decision-making and trade-offs throughout the project lifecycle
• Developing detailed, robust, high-quality delivery roadmaps, change management strategies and project plans including: change impact, stakeholders, resources, scope, schedule, cost, assumptions, dependencies, etc. for large scale, complex projects and programmes
• Facilitating the identification of and enabling effective, provable realisation of benefits
• Acting as the first line of assurance to mitigate risk and uncertainty exposures
• Ensuring assumptions are validated to control the risk prof