Senior Commercial Operations Manager

🌍 Can you help us change the world?

It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we’re propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation.

We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole... 🐇

🧑🏻‍💻 About the role

First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distill it down to a job description (which we do because this is a job description), it would be this:

As a Senior Commercial Operations Manager at Mews, you will play a pivotal role in shaping and executing our sales strategy to drive new business success.  

You will collaborate closely with the wider Commercial Operations team, Commercial Sales leadership, and data analysts across the Revenue Operations function to ensure we leverage data, insights, and technology effectively. Your focus will span revenue performance, forecasting, long-term planning, and the development of strategies that underpin our business growth. 

This position reports directly to the Director of Commercial Operations and leads the Sales Performance, Strategy, and Data team (currently three people). 

We are hiring this role in East coast or Central timezone - US. 

 
✅ Your mission, should you choose to accept it

Driving Insights and Strategic Decision-Making: 

• Leveraging data to identify actionable trends and insights to inform decision-making for the Commercial team. 

• Leading the development of data-driven processes, including target account selection and ICP (Ideal Customer Profile) identification, to refine our go-to-market approach. 

• Collaborating with the Director of GTM Data and Insights to ensure reporting frameworks are robust, widely used, and continuously evolving to meet business needs. 

Enhancing Forecasting and Planning: 

• Ensuring the accuracy of revenue forecast processes and identifying opportunities for continuous improvement. 

• Partnering with FP&A and other teams to co-create shared views of revenue data and leading indicators, driving alignment in annual and long-term planning. 

• Contributing to the creation and evolution of specialist forecasting tools as business needs change. 

Streamlining and Automating Processes: 

• Designing and implementing scalable processes that streamline operations and improve effectiveness. 

• Creating dashboards and reporting tools tailored to the needs of different levels of the organization—from individual sales reps to managers and C-level. 

Leadership and Stakeholder Management: 

• Effectively managing and developing the Sales Strategy and Performance team, ensuring team members are supported, motivated, and positioned for success. 

• Building strong relationships with stakeholders across the organization, influencing sales leaders at all levels, and aligning cross-functional priorities to drive results. 

Short- and Long-Term Success: 

• Proposing and executing actions that directly impacting the success of the current fiscal year. 

• Designing strategic plans to achieve long-term revenue growth, ensuring alignment with organizational goals. 

 

🤝 You’ll be a great fit if you bring a few of the below with you

Experience and Expertise: 

• 5+ years in Sales Ops, with a strong background in driving actionable insights. 

• Demonstrable experience in core sales business performance analytics and modelling.