Manager, Learning Operations, Commercial L&D

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
 

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.
 

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

Job Description
 

At Gilead our pursuit of a healthier world for all people has yielded a cure for hepatitis C, revolutionary improvements in HIV treatment and prevention as well as advancements in therapies for viral and inflammatory diseases and certain cancers.

We set and achieve bold ambitions in our fight against the world’s most devastating diseases, united in our commitment to confronting the largest public health challenges of our day and improving the lives of patients for generations to come. As a Manager, Learning Ops, Commercial L&D, at Gilead you will ...

Key Responsibilities

Onboarding & Learning Operations Leadership

• Own the operational execution of Commercial onboarding programs, ensuring a seamless and consistent experience for new hires.

• Manage onboarding timelines, milestones, and dependencies from pre‑hire planning through training completion.

• Oversee learner roster management, including tracking new hire start dates, vacancies, training assignments, and key touchpoints.

• Partner with training leaders and regional stakeholders to ensure readiness for onboarding and training delivery.

• Ensure accurate tracking of learner progress, completion, and compliance within the Learning Management System (LMS).

• Oversee completion documentation, reporting, and certifications to ensure data integrity and audit readiness.

• Support logistics for in‑person and virtual training programs, including schedules, materials, technology, and session coordination.

Project Management

• Lead planning and execution for multiple onboarding and training initiatives simultaneously, applying structured project management practices.

• Develop and maintain program plans, project timelines, risk logs, and status reporting.

• Proactively identify risks, resource constraints, and scheduling conflicts; drive mitigation strategies and solutions.

• Coordinate cross‑functional workstreams to ensure alignment, accountability, and timely delivery.

• Provide clear, regular updates to CL+D leadership and stakeholders on program status, risks, and outcomes.

• Support prioritization and capacity planning across learning initiatives.

Stakeholder & Vendor Management

• Serve as a primary point of contact for onboarding and learning operations stakeholders across CL+D and Commercial teams.

• Build strong partnerships with trainers, onboarding leads, and business leaders to ensure alignment and engagement.

• Manage relationships with external vendors and agency partners to ensure deliverables meet quality, timeline, and program expectations.

• Communicate effectively across multiple levels of the organization to drive clarity and decision‑making.

Continuous Improvement & Operational Excellence

• Identify and lead opportunities to streamline onboarding and learning operations processes.

• Drive standardization, documentation, and best practices across onboarding and training programs.

• Support imple