Director- Privileged, Non-Human Identity & Operations Services

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Description

Director- Privileged, Non-Human Identity & Operations Services (ID: WHQ00026720)

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architecture, data analytics, and digital solutions.

Job Overview and Responsibilities

The Director of Privileged, Non-Human Identity & Operations Services leads one of United's most critical cybersecurity portfolios, responsible for securing the privileged, machine, workload, automation, and AI identities that enable the enterprise. This role exists to reduce high-risk identity exposure, strengthen enterprise control effectiveness, and sustain secure, resilient operations across United’s 24x7 technology environment. This leader defines the strategy, architecture, governance, and transformation roadmap for these high-risk identity domains while providing executive oversight for Identity Operations & Resilience. The role partners across technology and business teams to strengthen security, improve operational resilience, and accelerate United's digital transformation through modern identity capabilities.

• Privileged & Non-Human Identity Strategy: 
  • Define strategy, roadmap, operating model, and governance for privileged and non-human identity services that reduce enterprise identity risk, improve control maturity, and align investment priorities to United’s cybersecurity and digital transformation objectives.
  • Architecture & Engineering Leadership:
  • Define target-state architecture, engineering standards, integration patterns, and privileged identity design principles.
• Control & Compliance Enablement:
  • Partner with Risk, Compliance, and Audit teams to implement controls, support audits, and remediate findings.
• Transformation Portfolio Leadership:
  • Lead strategic initiatives across PAM, non-human identities, workload identities, certificates/secrets, and AI agent identity services.
• Operations & Resilience Leadership:
  • Accountable for service operations, incident response, resilience, and management of supplier-delivered L1/L2 support.
  • Establish service health metrics, runbook and escalation standards, recovery readiness, and production transition practices for mission-critical identity services.
• Platform & Investment Governance:
  • Direct platform strategy, supplier oversight, roadmap priorities, capacity planning, and portfolio performance.
  • Own investment tradeoffs, supplier performance, total cost of ownership, and benefits realization for the privileged and non-human identity portfolio.
• People & Stakeholder Leadership:
  • Develop high-performing teams and collaborate across cybersecurity, technology, infrastructure, application, and business organizations to advance identity capabilities.
  • Build leadership bench strength, clarify roles across engineering, operations, and suppliers, and set performance expectations that support execution at enterprise scale.
     

This role is Remote.

Qualifications

What’s needed to succeed (Minimum Qualifications):

·       Bachelor’s degree in computer science, Information Systems, Cybersecurity, Engineering, Business Technology, or related discipline.

·       8+ years of experience in cybersecurity, identity and access management, privileged access, infrastructure security, technology operations, or ente