Specialist-Customer Service Senior

Schedule: Monday to Friday, 8:00 AM – 4:30 PM or 8:30 AM – 5:00 PM
Department: Riley Referral Services

Position Summary:

Under general supervision and in accordance with established policies and procedures, the Senior Specialist plays a key role in facilitating consultations, referrals, admissions, and appointments for physicians and consumers seeking access to IU Health services.

This position supports patient transfer calls, referral admissions, and critical care transport coordination. It also serves as a primary point of contact for physician referrals and appointment scheduling through various access points. The Senior Specialist collaborates with marketing partners to fulfill organizational marketing activities and registers patients for screenings and wellness classes.

This is a remote position and may require flexibility in scheduling based on operational needs.

Key Responsibilities:

• Facilitate access to IU Health services for physicians and consumers.

• Coordinate patient transfers, referrals, and critical care transport.

• Schedule appointments and pre-register patients using electronic healthcare systems (EMR).

• Communicate effectively with clinic staff via EMR and telephone.

• Provide immediate access and resolution for patients contacting referral services.

• Support the Primary Care Same Day Campaign and Telehealth partnerships.

• Serve as a liaison for marketing fulfillment activities.

• Register participants for wellness classes and screenings.

Qualifications:

• Education: High school diploma or equivalent required.

• Experience:

  • Minimum of 2 years of customer service experience required.

  • Prior experience in the medical field is required.

• Skills:

  • Strong interpersonal and communication skills.

  • Ability to interact professionally with patients, families, physicians, administrators, and clinical staff.

  • Proficiency in using EMR systems and multitasking in a fast-paced environment.

• Other Requirements:

  • Flexibility to work weekends, evenings, and holidays as needed.

     

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.