Community Facility Manager II - (Golf Operations Manager, Sr)

Parks & Recreation

Community Facility Manager II - (Golf Operations Manager, Sr)

Posting Expires: February 20, 2026

Salary: $72,466 annually 

General Description and Classification Standards
The Community Facility Manager II is responsible for providing senior-level oversight and operational leadership for the City of Atlanta’s municipal golf operations across four City-owned golf courses. This position ensures consistency in operations, financial integrity, policy compliance, and service standards within a multi-site, high-volume environment. The role supports both daily operations and long-term planning while promoting efficiency, accountability, and high-quality customer service across all facilities.

Assist the General Manager & Assistant General Manager in achieving objectives by maintaining memberships, generating revenue, managing budget, staff and facilities.

Supervision Received
Works under general supervision focusing on long-term and short-term operating objectives.

Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.  May perform other duties as assigned.

• Provide centralized operational oversight of four City-owned golf facilities and associated programs to ensure consistent implementation of policies, procedures, safety requirements, and service standards.
• Evaluate and direct facility operations to improve efficiency, service quality, and overall performance.
• Support daily operations and long-term planning through budget preparation and tracking, monitoring operational performance, and identifying efficiencies to improve service quality and revenue generation.
• Conduct regular operational and safety meetings and develop, implement, and oversee training programs for staff to ensure compliance with City policies, procedures, and customer service expectations.
• Oversee workforce management functions, including supervising, training, directing, scheduling, evaluating, counseling, and disciplining staff, and assisting with employee performance appraisals to promote accountability and operational stability.
• Maintain and grow membership and the customer base by promptly addressing high-level member, guest, and customer concerns and requests.
• Work collaboratively with the General Manager, Superintendents, Assistant General Manager, and other department heads to ensure compliance with facility standards and coordinated service delivery.
• Perform purchasing functions for golf operations, including collecting quotes, submitting requisitions, assisting with resource allocation decisions, and ensuring purchases comply with organizational guidelines.
• Ensure protection of City assets by enforcing operational, financial, and procedural controls across all facilities and monitoring required inspections of essential facility systems.
• Maintain effective communication and coordination with internal departments, partner agencies, and community stakeholders to support programs, services, and operational objectives.
• Prepare, review, and maintain required documentation and reports, including operational reports, correspondence, purchasing documents, planning materials, and related records.
• Support marketing and outreach efforts by assisting with the development of promotional materials and representing the department at events as needed.
• Collaborate with leadership to identify operational risks and implement strategies to mitigate compliance, safety, financial, and service delivery issues.
• Employ multiple methods and procedures to accomplish work objectives and perform related duties as assigned.

Decision Making
May make purchasing or resource allocation decisions within organization guidelines. May interpret organizational policies and recommend exceptions. Selects from multiple procedures and methods to accomplish tasks. Establishes work methods, timetables, performance standards, etc.

Leadership Provided
Has formal supervisory authority over work group (typically at least 4-5 employees) to include discipline, performance management, scheduling, training, etc.

Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully.  It is not an exhaustive list.
Knowledge of management and financial practices; all applicable laws, ordinances, policies, standards and regulations pertaining to the specific duties and responsibilities of the job; operational management, budgeting, and performance m