Customer Care Consultant Portal Support (Hybrid)
Motorola SolutionsAbout the role
Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
Department DescriptionSafety and security are at the heart of everything we do at Motorola Solutions. Our team supports the safety and security ecosystem by ensuring our tools, platforms, and customer channels remain seamless and highly accessible. We provide managed and support services with an "always-on" rigor to connect those in need with those who can help, standing side by side with our customers in the moments that matter.
Job Description
Join a collaborative, human-centric team focused on empowering our global partners. As a Customer Care Consultant, you will navigate our portal ecosystem to resolve multi-channel requests while fostering trust and partnership. We believe that everything starts with our people, and this role offers the opportunity to drive meaningful operational performance while expanding your professional potential.
Key Responsibilities:
System Troubleshooting & Resolution
Troubleshoot and resolve customer system and access issues through multiple channels including phone support, active chat support, and Salesforce Case Management
Analyze and resolve moderately complex system discrepancies to deliver customer-focused solutions
Perform routine technical user setups and manage application accessibility across platforms
Cross-Functional Collaboration
Network with internal business partners to coordinate fast, accurate issue resolution
Multi-task efficiently between system tools during live customer interactions to optimize the resolution pathway
Recommend continuous workflow and process improvements within the local service group
Job Requirements:
Technical Expertise
Salesforce Service Cloud to navigate and manage ticket lifecycles from intake to resolution
Multi-Application Management to quickly observe, oversee, and analyze technical datasets concurrently
Technical Troubleshooting to dissect complex user access errors and platform malfunctions
Professional Experience
Strong follow-through and ownership to see issues through to successful customer completion
Adaptability and comfort navigating rapid changes in system architectures or process documentation
Excellent communication to clearly outline technical workflows to non-technical business users
Target Base Salary Range: $40,000-$43,000
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
#LI-DB1
#LI-Hybrid
Basic Requirements
High School diploma or equivalent
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel Requirements
Under 10%
Relocation Provided
None
Position Type
New Grad
Referral Payment Plan
YesOur U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the prom
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