Help Desk Junior (Brasil y México).

• Create and update process documentation.

• Assignment, tracking and closure of technical support services provided to different clients of GSB Solutions. These activities include:

• Access the ticket management system, for the services assignment.

• Request notification from the engineer in case any problem arises during the service.

• Record the services performed in the corresponding database or ticket management systems.

• These activities are not limiting.

Requirements

• It is a position to gain experience in the labor area, especially for recent graduates who wish to obtain a first job.

• Verifiable experience, at least six months experience in IT or customer care service.

• Team player.

• Responsible and organized.

• Resourcefulness and proactivity.

• Time management skills and ability to prioritize work.

• Attention to detail and problem-solving skills.

• Have written and verbal communication skills.

• Please read carefully the details of the application, which includes weekly workload and monthly salary

Other requirements

Location: remote - Brasil y México

Monthly Financial Contribution (USD 415).

Working hours: 10:00 - 17:00

English Level : Advanced

Excellent work environment