Caesars Rewards Desk Supervisor - Full Time (Harrah's Hoosier Park)

Responsible for the daily operations of the Admissions and Rewards Center area to include the supervision of Marketing Operations Leads and Representatives.

DIRECTLY SUPERVISES: Guest Service Lead, Guest Service Representative, DR GS Rep/Lead

KEY JOB FUNCTIONS:

• Assists in setting up and implementing all promotions, as they relate to the area of the Rewards Center.
• Assists in setting up, implementing and supervising all programs and procedures and block management of the ticketing system. Assists in achieving Rewards Center membership goals.
• Assists with the coordination of all Passenger reservations and boarding pass issuance
• Implements procedures to ensure the highest standards of courteous, prompt and efficient customer service.
• Assists with the reporting and reconciliation of coupons and incentives, coordinates all customer inquiries and complaints.
• Administers required record keeping procedures, maintains responsibility for accurate forecasting of passenger volumes

SUPERVISORY RESPONSIBILITIES:

Directly supervises up to 25 employees in the Guest Services Department. Is responsible for the overall direction, coordination and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

SOCIAL SKILLS AND EXPERIENCE:

Must have an outgoing, energetic and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests.

EDUCATION and/or EXPERIENCE:

Associates degree (A. A.) or equivalent from a two-year college or technical school; high school diploma or general education degree (GED); or six months to one (1) year related experience and/or training; or equivalent combination of education and experience. Three to five years of supervisory experience preferred but not mandatory.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

REQUIRED PERSONAL COMPETENCIES:

Responsible for fostering a fun environment. Responsible for being gracious to all guests and co- workers. Responsible for promoting a positive influence in the community and participating in company- sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff.

CERTIFICATES, LICENSES, REGISTRATIONS:

Must be able to obtain and maintain an Indiana Gaming Commission License. Must be able to obtain and maintain an Indiana Horse Racing Commission license.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is regularly required to sit, stand at least 8-10 hours daily, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The Team Member is frequently required to stand and walk 2-3 miles in an 8-10 hour workday. The Team Mem