Meta Lab Retail Training Lead

At a Glance

As the Training Lead, you’ll be responsible for ensuring our Experience Expert team is properly trained. These Experience Experts will provide a white glove experience to consumers and will be experts in Meta’s MR & Wearable hardware. You will be responsible for the team’s management of the learning track in our LMS platform Engage Center as well as lead by example on the sales floor at how to provide white glove service.

Minimum Pay

USD $30.00/Hr.

Maximum Pay

USD $33.00/Hr.

Additional Compensation

Bonus potential

What We Offer

• Weekly pay schedule and early wage access - get paid when you need it!
• Health and wellness benefits plans
• Paid time off and holidays
• 401(k) with employer matching
• Paid training
• Free client product throughout your employment
• BDS Employee discount program
• Referral bonus
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
• Opportunity to work with a growing company that actively rewards and promotes its employees

What You'll Do

• Be a subject matter expert! Fully understand the features & benefits of our client’s products including accessories
• Conduct group or one-on-one training sessions with reps
• Provide feedback to Retail Manager & Director on training with reps
• Host and execute events
• Engaging with the Retail Trainer as needed to help to drive training course compliance and additional training tasks
• Other functions as requested by management

What You'll Bring

Experience and Education:

• 2+ years of customer-facing experience in retail
• High school diploma or equivalent required, college degree preferred
• Experience in leading live web trainings and training facilitation
• Experience with eLearning/WBT authoring platforms (i.e. Captivate, Storyline, Photoshop, etc.)

Skills and Attributes:

• Extremely strong interpersonal communication, soft skills, written, verbal & on camera
• Ability to leverage advanced customer service & industry related experience to train team members
• Must be results and detail oriented
• Must have passion for technology and innovation
• Ability to ask effective questions and be an active listener
• High level of initiative and self-motivation with a continued drive to learn
• Able to work well both in a team environment
• Must have reliable transportation to get to and from work on time
• Flexible availability
• Travel 10% or less as needed based on the needs of the business

 

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, employees are required to:

• Regularly talk, sit, stand, walk, & bend over, repetitive use of hands/arms, repetitive use of legs and grasp
• Frequently lift and carry up to 25 pounds
• Occasionally lift and carry up to 50 pounds
• Continuous hand/eye coordination and fine manipulation
• Must be comfortabe working with a variety of lighting conditions, including occasional flashing or contrasting light patterns

 

 

Important Information

The pay range for this position is based on a variety of factors, including but not limited to relevant experience, education, skills, internal equity, and market data. Final compensation will be determined during the interview process and may vary based on individual qualifications and business needs. All compensation will comply with applicable federal, state, and local minimum wage laws and regulations.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

 

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BDS Connected Solutions. (“BDS”) is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, c