Entry Level Customer Service Assistant

Job Title: Entry-Level Customer Service Assistant

Location: Columbus, OH
Job Type: Full-Time
Reports To: Customer Service Manager

Job Summary

We are seeking a friendly and detail-oriented Entry-Level Customer Service Assistant to join our team. In this role, you will be the first point of contact for our customers, providing assistance and support to ensure an excellent customer experience. This is a great opportunity to develop your communication, problem-solving, and organizational skills in a supportive and dynamic environment.

Key Responsibilities

• Customer Interaction: Respond to customer inquiries via phone, email, live chat, or in-person, addressing their needs and resolving issues promptly.

• Problem Resolution: Investigate and resolve customer complaints or concerns, escalating complex issues to the appropriate department or supervisor.

• Order Assistance: Assist customers with placing, modifying, or tracking orders, ensuring accuracy and timeliness.

• Documentation: Maintain detailed records of customer interactions, transactions, and feedback using the company’s CRM or other software tools.

• Team Collaboration: Work closely with team members to share insights, improve processes, and enhance overall customer satisfaction.

• Feedback Collection: Gather customer feedback to help the company identify areas for improvement and innovation.

Requirements

• High school diploma or equivalent (college coursework or degree is a plus).

• Strong verbal and written communication skills.

• Basic computer skills and familiarity with Microsoft Office or similar tools.

• Ability to multi-task and prioritize tasks in a fast-paced environment.

• Problem-solving skills with a focus on customer satisfaction.