If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

INTERNAL APPLICANTS MUST APPLY BY: 10/24/24

Job Profile Summary:

This position is responsible for leading the Office of Admissions Decision team. This team will maintain the student admissions decision through student information system(s), process improvement, data analysis, reporting, and data maintenance. In addition, the position will be directly responsible for staffing, team supervision, and assisting with career development for team members. Uphold the Office of Admissions Promise “to make a timely, accurate, and fair decision for all applicants and to communicate that decision and its implications with students and staff in a clear and concise manner.”  

Essential Functions and Responsibilities:

• Responsible for selecting and training quality staff
• Effectively manage team performance by establishing goals (metrics), distributing work, evaluating performance, and providing timely guidance and feedback to ensure accurate completion of work (QA) within service level agreement (SLA)
• Ensure compliance with federal, state, and university policies and regulations related to admissions
• Prepare and present regular reports on admissions metrics and trends to university leadership
• Maintain accurate and up-to-date records of all admissions activities and decisions
• Is data-driven with the ability to create and read data points on various reports
• Provide guidance for career growth and professional development
• Ensure team has functional training and technical resources to achieve job expectations
• Assist in the design, implementation, and maintenance of a robust training program for all departmental staff
• Collaborate with stakeholders, leadership, and other WGU departments to provide feedback, advice, counsel, and implementation of process and technology improvement, policy changes, and student success initiatives
• Act as a liaison for WGU with outside institutions, vendors, and organizations
• Counsel students, staff, and faculty on admissions policies and procedures
• Lead weekly team meetings
• Provide effective coaching with every member of the team on a weekly and as need basis
• Work with leaders in other departments to find solutions that will improve the overall experience for students, staff, and department
• Performs other related duties as assigned

Knowledge, Skill and Abilities:

• Exemplary verbal and written communication, as well as people skills
• Ability to interpret complex policies and develop procedures to ensure compliance in a diverse learning community
• Advanced skills in problem identification, critical thinking, judgment, and decision-making
• Ability to assess business processes, identify operational gaps, and recommend improvements
• Advanced specialized knowledge of registrar core functions
• Functional knowledge of policies, regulations, and practices with admissions regulations, student records management and retention
• Influences Others and Communicates Effectively: Communicates to improve and promote teamwork, decision making, and problem solving. Listens and responds effectively to the reactions and positions of others and encourages the expression of diverse ideas and opinions. Adjusts message and style to fit the audience. Provides timely and helpful feedback. Communicates appropriately to gain support with all audiences.
• Collaborates: Works cooperatively with others across the organization to achieve shared objectives. Represents own interests while being fair to others and their areas. Partners with others to get work done.
• Manages Ambiguity: Deals comfortably with uncertainty of change. Effectively handles risk. Can decide to act without knowing all the details. Is calm and productive, even when things are uncertain. Deals constructively with problems that do not have clear solutions or outcomes.
• Is Resilient: Is confident under pressure. Handles and manages