Senior Customer and Product Marketing Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer and Product Marketing Manager based in Canada.

This role sits at the intersection of product marketing, customer storytelling, and go-to-market strategy within a fast-evolving AI-driven SaaS environment. You will shape how enterprise customers and the market understand innovative AI solutions designed to transform customer service operations. The position blends strategic messaging, customer advocacy, and launch execution to drive pipeline growth, retention, and expansion. You will collaborate closely with product, sales, and marketing teams to translate complex technology into compelling narratives and real-world use cases. This is a high-impact role where storytelling directly influences revenue performance and customer adoption. You will also build programs that amplify customer voices and strengthen long-term engagement. The environment is fast-paced, collaborative, and deeply focused on innovation in AI-powered customer experience.