Senior Lead Communications Consultant, Merchant Services

Wells Fargo is seeking a results-oriented Senior Lead Communications Consultant to join its Merchant Services business. This senior-level individual contributor will be part of the Business Enablement & Marketing organization and drive various communication initiatives and efforts.  This is a hands-on role in which the consultant will partner across the business to understand communication goals and meet those needs while complying with various policies and regulations. Learn more about the career areas and business divisions at wellsfargojobs.com.

While a key focus is writing and delivering internal communications, there is a potential to support numerous initiatives, including customer emails and letters. The ideal candidate will have proven success in developing and continually refining messaging in the financial services or payments industry. Seeking someone with expert writing skills and the ability to follow standards outlined in the Wells Fargo writing guide. This person must have strong attention to detail and expertise in translating complex information on a variety of topics into simple, straightforward messages and narratives. Experience in basic graphic design and website maintenance would be extremely helpful.

In this role, you will:

• Build and execute upon the internal (employee) communications strategy for Merchant Services

• Serve as a trusted advisor and strategic counselor to senior leadership, advising on communications strategy to drive business priorities

• Manage multiple, widely varying communications projects simultaneously, including confidential and high-profile internal communications that inform and engage employees as well as customer communications driven by contractual agreements or regulations

• Ensure all communications align with the overall Wells Fargo brand standards, including being written in a customer-friendly, plain language lens

• Identify storytelling opportunities that highlight successes on key priorities

• Develop and implement communications that advance Wells Fargo’s reputation as an industry leader

• Collaborate on business strategy to enhance organizational reputation, both within and outside of the company

• Partner with other Communications teams to ensure alignment of communications strategies and messaging

Required Qualifications:

• 7+ years of Public Relations, Media Relations or Corporate Communications experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Proven expertise in leading change management communications, including setting communication strategy and writing talking points

• Experience developing and editing compelling content, with ability to simplify the complex

• Experience in business-to-business communications, preferably within the financial services industry

• Familiarity with the payments industry

• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic environment

• Experience developing integrated communications strategies and plans that align with business objectives

• Demonstrated track record of working effectively in a team environment, across all organizational levels, and building superior partnerships with a broad set of partners

• Highly refined and professional verbal, written and interpersonal communication skills with outstanding attention to detail and accuracy

• Experience applying Style Guide and brand standards

Job Expectations:

• Ability to travel up to 10% of the time

• Willingness to work on-site at stated location on the job opening

• This position offers a hybrid work schedule

• This position is not eligible for Visa sponsorship

Locations:

• 550 S. Tryon - Charlotte, NC 28202

• 1525 W. W T Harris Blvd - Charlotte, NC 28262 

• 800 S. Jordan Creek Pkwy - West Des Moines, IA 50266

• 1150 W. Washington - Tempe, AZ 85281

• 2200 Concord Pike - Wilmington, DE 19803

• 250 E. John Carpenter Fwy - Irving, TX  75062

• 1100 Abernathy Road - Atlanta, GA 30328

Required locations listed above. Relocation assistance is not available for this position.

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