IT Technical Engineer

We are seeking a talented and adaptable IT Technical Engineer to join our Infrastructure Team in Westford, MA. This role is integral to our mission-critical datacenter, which supports global software teams and on-site hardware development. As a key member of a small, collaborative team, you will be responsible for building, configuring, and installing Linux-based systems, as well as providing desktop environment support. Your expertise will be vital in ensuring the smooth operation of our lab and data center environments, and your ability to adapt to changing priorities is essential.

• Build, configure, and install Linux-based systems for lab and data center deployment.
• Unbox, rack, stack, and cable equipment as needed.
• Install and configure Linux OS, create testbed files, and support regression test bed infrastructure.
• Troubleshoot failed tests, processes, and network/software/desktop environment issues.
• Apply knowledge of Linux, Windows, and scripting concepts (e.g., Shell, Python, Ansible, Perl) to resolve issues.
• Utilize virtual machines and containers (Docker) for efficient system management.
• Demonstrate knowledge of networking concepts and apply troubleshooting skills.
• Debug complex software and hardware issues, ensuring smooth system operation.
• Maintain effective communication with team members and stakeholders.
• Occasionally lift equipment weighing up to 50 lbs.
• Position is 40-50 hours per week
• Normal work hours are 8am – 5pm with occasional hours needed beyond that timeframe in order to address minor/major issues that come up needing our attention

• Strong knowledge of Linux and Windows systems, with the ability to troubleshoot and configure.
• Proficiency in scripting languages (e.g., Shell, Python, Ansible, Perl) for automation and system management.
• Understanding of virtual machines and containers (Docker) for efficient resource utilization.
• Familiarity with networking concepts and protocols, including troubleshooting techniques.
• Experience with debugging and resolving complex software and hardware issues.
• Excellent communication skills for effective collaboration with team members.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Physical fitness to lift and move equipment, as required.
• Flexibility to work extended hours when needed to address critical issues.
• A minimum of 2 years of experience in a similar IT engineering role is preferred.

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. 

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Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.