Senior Product Designer, Marketplace Global App

Job Summary:

Location: Los Angeles, CA or New York, USA

Division: Ticketmaster

Line Manager: Associate Director, Product Design

Contract Terms: Permanent, Full-Time

THE TEAM

As designers at Ticketmaster, we create beautiful moments that connect millions of fans to the live entertainment they love. We create access, so they can make their next live event unforgettable. We create delight.

We’re looking for an experienced and confident Senior Product Designer, with rich visual design skills, interaction design experience and deep native platform knowledge to own the design of our global mobile app. Our mobile app team crafts high-impact mobile products, focusing on creating unforgettable experiences that make browsing, searching and event entry a personal and meaningful moment for every fan.

THE JOB

As Senior Product Designer – Marketplace, Global App, you will own the design of Ticketmaster’s native iOS and Android app end-to-end, proactively shaping how millions of fans experience live events on mobile. You’ll partner closely with product and engineering across your area, bring evidence and a clear point of view to the strategic direction of the app, and accelerate the designers around you by holding a high bar for native craft.

WHAT YOU WILL BE DOING

• Own the native design vision for the app as a surface
• Hold a high bar for native craft – HIG and Material Design fluency, native gestures, motion, platform-specific decisions and raise concerns when delivery pressure threatens it.
• Anticipate cross-functional obstacles and take initiative to resolve them.
• Use core information architecture and interaction design skills to take product design deliverables through a full project lifecycle
• Conduct user/market, usability and competitive design research where required
• Understand user types, scenarios, journeys, flow/decision maps and produce relevant documentation to convey this vision
• Leverage AI tools to accelerate design exploration, prototyping and cross functional collaboration with product and engineering
• Define success metrics in partnership with product and engineering, and connect design decisions to demonstrable user and product impact.
• Understand and translate the long-term vision and strategic business goals into compelling design solutions
• Remain informed of best practices, especially within the mobile app landscape

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Thorough grounding in principles, methodology and practices of digital product design with proven hands-on experience in a working environment, i.e. UX design,  interface design, mobile app design, interaction design
• Ability to provide a range of innovative and compositionally strong design solutions
• Fully conversant in Figma and/or other industry leading software 
• Experience working on pattern libraries and design systems
• Ability to think creatively and present concepts clearly to stakeholders and team members
• Deep, hands-on native iOS and Android design experience with opinions on HIG vs Material trade-offs, native gesture and motion patterns, and platform-specific edge cases. Mobile-first responsive work is not a substitute
• Experience using AI tools in design workflows to enhance collaboration, accelerate prototyping and improve design-to-code handoff
• An understanding of capabilities and limitation of technologies that are used to create powerful interactive experiences: Swift / CSS / React etc is preferred
• An understanding of grid systems, layout, typography and graphic design strongly desired
• Experience with usability testing and report generation beneficial

YOU (BEHAVIOURAL SKILLS)

• Strong creative problem-solving skills
• Excellent written, verbal communication and storytelling skills
• Challenges product strategy with credibility
• Ability to juggle and manage simultaneous concurrent requests within the same project area
• A keen eye for detail in designs and requirements
• Confidence in understanding complex business, system, and user flows and processes
• An active communicator - proactively raising questions and issues as encountered
• A curious, proactive and self-directed learner, interested in emerging tools, trends, processes and personal growth
• Slight flexibility in hours to accommodate our globally distributed team
• Have a hunger and passion for excellence

BENEFITS & PERKS

Through our ‘Taking Care of Our Own’ program, we provide benefits across six key pillars:

• HEALTH: Medical, vision, dental and menta