Associate Director – Connected Vehicle Development and Delivery

SUMMARY

Maintains end-to-end responsibility for the development, delivery, maintenance, and quality of Subaru's Connected Vehicle (CV) systems, services, and consumer applications including the MySubaru platform. Oversees the delivery of services for Subaru customers in the North American market with potential to expand into additional markets. This critical and visible leadership position drives cross-functional collaboration with internal and external partners to design and deliver technology that supports consumers through various engagement methods, including web applications, mobile and wearable technology, and vehicle head units. This role also leads Connected Vehicle governance across Agile practice, quality assurance (QA) and quality control (QC), operational stability and continuous validation of all connected systems and services. Leads a large team of direct reports, indirect reports and consultants across delivery, testing, operations and platform support this role provides comprehensive leadership across the Connected Vehicles ecosystem which ensures delivery of high-quality, reliable, scalable, and secure connected services and solutions that meet and exceed customer expectations.

MAJOR RESPONSIBILITIES

• Strategic Leadership & Vision 

  • Connected Strategy Leadership — Partner with leadership and internal/external partners to define, evolve, and communicate connected vehicle roadmaps that advance enterprise strategy 

  • Enterprise Relationship Building — Cultivate high-trust, cross-functional relationships across internal and external teams to accelerate delivery, strengthen alignment, and remove organizational barriers 

  • Continuous Improvement Governance — Lead governance of continuous improvement across ideation, planning, estimation, development, execution, and operational transition to enhance delivery efficiency and product quality

• Development and Delivery Leadership 

  • End to End Delivery Leadership — Lead development and delivery teams responsible for connected vehicle applications, systems, services, and quality ensuring a forward-looking global design vision 

  • Release Leadership & Governance — Lead planning, communication, and risk management of software releases ensuring predictable, high-quality delivery 

  • Agile Practice Governance & Standards — Own Agile governance, expectations, and reporting, ensuring teams follow consistent processes, maintain delivery predictability, and continuously improve 

  • Advanced Troubleshooting Leadership — Guide teams through complex technical issue resolution using advanced diagnostic and troubleshooting techniques to restore stability and minimize customer impact 

  • Systems Health & Risk Management — Monitor system health, manage risks, coordinate changes, ensure operational readiness 

  • Knowledge Base Stewardship — Own the creation, organization, and continuous improvement of documentation and knowledge base repositories to ensure teams have accurate, accessible, and up-to-date information

• Team Leadership 

  • Leadership of Development & Delivery Teams — Lead, mentor, and empower development and delivery teams, setting clear goals and aligning execution with organizational strategy 

  • Talent Leadership & Performance Enablement – Build a high-performance culture through clear expectations, structured reviews, continuous feedback, succession readiness, and intentional support for career progression 

  • Vendor & Partner Leadership — Lead strategic alignment, accountability, and executional success of managed service partners and contractors 

  • Agile Team Leadership — Provide direction, coaching, and support to Agile development and delivery teams, ensuring they operate effectively within defined Agile practices, ceremonies, and workflows

• Relationship Management 

  • Cross Functional Alignment — Build trusted relationships and drive alignment across departments and partners with different priorities to ensure unified decision-making and shared outcomes 

  • External Partner Engagement — Cultivate strategic relationships with vendors, technology partners, and industry groups to identify emerging opportunities and strengthen the organization’s competitive position 

  • QA/QC Collaboration — Foster tight coordination between QA/QC and cross-functional business and technical teams to accelerate speed-to-market while upholding quality and compliance standards 

  • Agile Practice Partnership — Strengthen collaboration with across teams and leadership to reinforce Agile principles, improve delivery flow, and ensure consistent adoption of Agile practices across teams

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