Client Success Manager

Who we are: First Street is the standard for Climate Risk Financial Modeling. We use transparent and peer-reviewed methodologies to calculate the past, present, and future climate risk for every property in the world. We started working with the world’s leading climate scientists to create groundbreaking, climate-adjusted, property specific models over 8 years ago and haven’t stopped. 

Our mission: We exist to connect climate and financial risk. 

Our data: We create physics-based, deterministic models of flooding, wildfire and hurricanes, and advanced statistical models of extreme heat, air quality, drought, hail, severe convective storms, winter storms, and more. All of this data is used to create property-level financial risk metrics and macroeconomic variables to quantify the impacts of climate, property by property.

Our customers: We empower governments at the highest levels to make smart regulations, businesses to avoid bad investments, and everyday homebuyers to understand their personal risk from climate change. We are relied on every day by:

• Agencies ranging from the U.S. Department of Treasury to Fannie Mae

• The world's biggest banks such as Bank of America and Wells Fargo 

• Institutional investors like Nuveen and Blackstone 

• Millions of everyday users on Zillow, Redfin, Realtor.com, Homes.com, and more 

We believe:  With the right data, we can identify the problems, avoid bad investments, and implement solutions. This is why we have invested tens of millions of dollars into our science, data, people, and products and have raised tens of millions more to move even faster. Read more about our culture here and see what Climate Risk Financial Modeling is all about here. 

Come join us and use your talents to change the world.

Team & Role Overview:

As a Client Success Manager at First Street, you will play a pivotal role in building trusted, long-term partnerships with First Street’s clients – including global and regional banks, asset owners/managers, pension funds, and real estate investment trusts. You will guide them through onboarding and long-term adoption of our Climate Risk Financial Modeling (CRFM) solutions, ensuring they achieve real value aligned with their goals.

You will partner with account executives to manage client relationships, identify opportunities for growth, and drive account retention. In addition, you will be responsible for collecting valuable insights to shape future product development, advocating for client needs, and ensuring our solutions continuously evolve in step with how financial institutions and real estate investors increasingly use climate risk data and modeling to inform decisions. Collaborating cross-functionally with the Product, Climate Science, and Climate Implications teams, you will be instrumental in translating client needs into internal actions. With a strong focus on relationship building, value realization, and identifying growth opportunities, you'll help clients not only navigate climate risk, but also leverage it as a strategic advantage.

What you’ll do:

• Lead onboarding and implementation for new clients, including setup, data integration, and training

• Support sales team on Proofs of Concept (POCs), including creation of materials, participation in touchpoints and deep dives, and providing responses to technical questions

• Serve as the point of contact for client data questions and issues, including reviewing and validating delivered datasets, and manually resolving data discrepancies when needed

• Proactively monitor client engagement and product usage patterns to ensure long-term adoption and satisfaction

• Identify opportunities for account growth, upsell, and deeper product integration in partnership with account executives

• Support trial deployments and stakeholder workshops alongside solutions engineering

• Maintain CRM hygiene and customer health reporting to inform internal planning and forecasting

• Continuously build and deepen knowledge of CRFM and First Street’s peer-reviewed, science-backed products to become a go-to subject matter expert both internally and externally

What you’ll need: