Property Management Assistant - Short-term Rental Platforms Exp (ZR_17933_JOB)

This is a remote position.

Role Name: Property Management Assistant

Schedule:

• 40 hours per week, 9am-5pm with potential for extended hours
  

Client Timezone: Ontario Time

Client Overview

Join a thriving short-term rental business managing an impressive portfolio of 80+ properties across multiple locations. This dynamic company boasts an exceptional 95-99% occupancy rate, setting industry standards for efficiency and guest satisfaction. With a diverse range of accommodations including private rooms, shared spaces, and apartments, this business caters to both short-term and long-term stays, offering exciting challenges and growth opportunities for the right candidate.

Job Description

As a Property Management Assistant, you’ll be at the heart of a fast-paced, high-performing short-term rental operation. Your role is crucial in maintaining the company’s stellar occupancy rates and reputation for excellence. You’ll manage guest communications, bookings, and property logistics across multiple platforms, with a focus on Airbnb. This position offers a unique blend of customer service, strategic pricing, and operational management, allowing you to develop a wide range of skills in the booming short-term rental industry. If you’re detail-oriented, tech-savvy, and passionate about hospitality, this role provides the perfect opportunity to showcase your talents and contribute to a rapidly growing business.

Responsibilities

• Promptly respond to guest inquiries, maintaining the company’s reputation for quick response times
  
• Manage bookings, check-ins, and check-outs for a diverse portfolio of properties
  
• Coordinate with cleaning staff to ensure properties are impeccably prepared for guests
  
• Implement dynamic pricing strategies based on market demand and competitor analysis
  
• Monitor and update property listings across various booking platforms
  
• Handle guest issues with professionalism and efficiency
  
• Manage a mix of short-term (daily, weekly) and long-term (monthly, up to 5 months) bookings
  
• Contribute to the company’s market analysis and growth strategies
  

• Excellent written and verbal communication skills in English
  
• Must be comfortable keeping their video camera on during calls as part of monitoring requirements.
  
• Ability to work full-time, with flexibility for extended hours as needed
  
• Demonstrates strong organizational skills, the ability to multitask effectively in a fast-paced environment, and a quick learning aptitude.
  
• Customer-centric mindset with a knack for problem-solving
  
• Self-motivated with the ability to work remotely and manage time effectively
  
• Adaptability to handle a diverse range of properties and guest needs
  
• Experience in Microsoft Excel for data analysis and reporting, as well as with property management software and tools.
  

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job