Restaurant Support Staff - Nelson's Green Brier

Job Description

Company Summary

One hot summer day in 2006, Andy and Charlie Nelson were driving with their dad to a butcher shop in Greenbrier, TN, when they noticed a historic marker for Nelson’s Greenbrier Distillery. The brothers had heard the family lore about a whiskey business (think sunken ships, lost gold, Tennessee’s oldest whiskey and a woman-run distillery before women could vote), but nobody knew the real story. They asked the butcher if he’d ever heard of the distillery. He pointed right across the street and then introduced them to the town’s historian who showed them two original bottles of Nelson’s Green Brier Tennessee Whiskey. At that moment, Charlie and Andy knew: “This is our destiny.”

After years of research, planning, and hearing “no” an awful lot, Charlie and Andy Nelson decided to make the leap on their own and craft a whiskey to bring back the business started by their triple great grandfather. In 2012, the Nelson’s resurrected Belle Meade Bourbon and attracted the attention of Constellation Brands, which took a minority stake in the distillery in 2016 and a majority stake three years later. Nelson’s Green Brier came full circle in the fall of 2019 when they reintroduced their family’s renowned Tennessee Whiskey after a 100-year absence.

The entire Nelson team is thrilled to grow the business once again with the opening of a restaurant and bar to reflect the rich history and quality that NGBD is known for and solidify its spot as a leading hospitality destination in Nashville.

Position Summary

Nelson’s Green Brier Distillery is on the lookout for a Restaurant Support Staff position to assist with food running, bussing and barback activities at the restaurant. The ideal candidate is a team player who is reliable, detail-oriented and excited to work in a fast-paced hospitality environment. This role will be cross-trained across the three roles and depending on the shift, will perform one as their main duties (e.g. bussing, food running or barback). We offer comprehensive benefits for all employees, including paid time off, annual Product Allowance, 401K with an employer match and for full-time roles, health benefits and parental leave.

Barback Responsibilities

• Assist the bartender in the efficient running of bar operations in all bar areas

• Prepare all items needed to execute an efficient and smooth shift

• Ensure there is enough product available and assist in setting the bar (and yourself!) up for success

• Develop a basic knowledge of spirits, craft cocktails and the back bar

• Commit to delivering an outstanding customer experience to the guests and the bartenders

Food Runner Responsibilities

• Accurate and timely set up of kitchen areas for lunch and dinner service as directed

• Pays attention to detail of Expo set up, replenishes supplies on a regular basis and as requested

• Supports service staff in executing proper sequence of service with efficiency and a focus on a stellar customer experience

• Occasionally prepares dessert dishes as directed

• Anticipates business flows and needs and proactively sets up back stocks to minimize outages and service disruptions

• Works diligently with service and kitchen team and communicates effectively with other support staff to maintain high level of guest experience throughout service  

• Performs additional tasks as requested such as bussing and kitchen support

• Maintains station cleanliness and sanitation standards in both FOH and BOH

• Completes set-up, side work and closing tasks as assigned and/or directed in a timely manner

• Seeks approval from Server or MOD prior to dismissal

Busser Responsibilities

• Pays attention to detail of table cleanliness and polished settings throughout setup and service 

• Supports service staff in executing proper sequence of service with efficiency and a focus on a stellar customer experience

• Completes set-up, stocking, side work and closing tasks as assigned or requested in a timely manner 

• Clears and resets tables quickly and efficiently between guests

• Anticipates business flows and needs by proactively setting up back stocks to minimize outages and service disruptions   

• Keeps a keen eye on the guest experience at the table by maintaining timely and appropriate water levels, table cleanliness, and re-setting    

• Communicates effectively with the kitchen and front of house team to ensure smooth service

• Assists team with additional tasks as needed, such as food r