Medical Assistant I

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Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.

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Time Type:

Full time

Department:

Pediatrics

All Locations:

10 Gove Street – Taylor Building

Position Summary:

Working in close partnership with a provider(s), the medical assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various clinical skills appropriate to training and scope for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned clients’ ages 0 to greater than 100 years. Provides excellent customer service to patients, health center staff and outside agencies. Provides quality support and care to patients by working as a multidisciplinary care team member across the health center.

Schedule: Mon-Fri, 8AM-5PM and includes evening, weekend and holiday rotations

Essential Duties & Responsibilities

• Prepares for assigned clinics and ensures all test results and instruments are available per department protocol. Be available to assist with their assigned providers. Communicates with them throughout the session
• Accurately performs the following as indicated : vital signs, O2 sat, pain scale (0-10)weights, height, LMP, Spirometry, EKG, Peak flow meters, Use of Oxygen equipment, Point of Care testing, Cleans and wraps instruments for sterilization, Follows proper sterilization protocols as indicated, Other clinical tasks appropriate to the department assignment
• Responsible for facilitating effective team and patient communication throughout the visit  
• Manages efficient patient flow per departmental requirements and supports providers and team in overall coordination and delivery of care.  
• Actively participates in patient visits per departmental protocol including but not limited to:  rooming patients, obtaining chief complaint, addressing BPAs, and obtaining pertinent history.
• All documentation should be complete and done in an efficient and timely manner.  
• Proficient in the use of the electronic medic0al record (Epic) as it pertains to department-based workflows and guidelines
• Interacts with patients and other staff in a professional and respectful manner, which reflects the needs and concerns of patients and staff. 
• Consistently provides excellent customer service and makes patients feel welcome.
• Maintains a positive attitude
• Monitors or chaperones exams as appropriate, assists in procedures or treatments as requested by providers.
• Assists with patient ambulating and transfers to/from chair, stretchers and exam table. 
• Assists with undressing, gowning and dressing as needed.
• Stocks exam rooms and utility rooms daily with medical supplies and forms needed.
• Cleans exam rooms and equipment daily and as needed.
• Proficient and accurate use of current NeighborHealthelectronic applications
• Promotes a sense of team work through demonstration of self-direction and self-motivation.
• Solves problems independently and knows when to seek consultation
• Assists with forms, letters, and other clinical paperwork as directed. Makes sure that all clinical paperwork is properly labeled.
• Answers telephones, and calls patients as requested by practice staff.
• Performs activities such as booking/canceling/confirming appointments, processing outside referrals, and filing.
• Escorts patients to vari