Production Support-Tech Center Team Lead

About the Role

The Production Support Technician – Team Lead is responsible for directing and coordinating the in‑house diagnosis and processing of Clover devices within the Tech Center. This role leads a team of up to 10 technicians, ensuring production targets, workflow efficiency, and quality standards are met, reducing the need to send devices to external vendors. This is a hands‑on, non‑technical process leadership role focused on people, workflow, and production execution.

What you will do:

• Lead and coordinate daily work activities and production output for a team of up to 10 technicians
• Partner with Managers to maintain workflow by reallocating team members based on daily production needs
• With Manager guidance, assist in planning, scheduling, and assigning daily work for team members
• Monitor, capture, and report workflow and production metrics
• Create, update, and maintain work instructions and standard operating procedures
• Train new hires and existing employees on processes, procedures, and workflow changes
• Support quality and production decisions using pre‑established guidelines and standards
• Coach and support team members on proper work methods, safety practices, and productivity expectations
• Serve as a day‑to‑day point of contact for the team, escalating issues as needed

What you will need to have:

• Availability to work between the hours of 6:00 a.m. - 1:30 p.m. or 7:00 a.m. - 3:30 p.m. shifts
• 1 year of experience working with electronic devices in a production, manufacturing, refurbishment, or technical environment, or equivalent technical education
•  High School Diploma or GED
• 1 year of experience in a production, manufacturing, or warehouse environment or  equivalent technical education
• Ability to lift up to 50 lbs. and perform repetitive, hands‑on tasks
•   Comfort working with electronic devices in a fast‑paced production setting

What would be great to have:

• Prior experience with ISO 9001 quality processes.
•  2+ years of electronics repair, refurbishment, or device processing experience
• Experience working with POS hardware or similar electronic equipment
•  Familiarity with quality control, screening, or testing processes
•  Ability to follow technical documentation and standard operating procedures
• Prior experience in production, assembly line, or warehouse environment

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
  
  Benefits at Fiserv:
• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers’ extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical, dental, vision, life, and disability insurance options available day one
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave